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You can view the latest SW updates here: https://update.bang-olufsen.com/products
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To turn off subtitles on my BV10-32, you have to go to both:
SUBTITLES LANGUAGE – and select ‘NO SUBTITLES’
SETUP, then OPTIONS, then LANGUAGE – and select ‘NONE’ for the two listed subtitles language options.
EDIT: Photos of the two pages:
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The Build type in RED is strange. I searched using AI and it came up with:
The red text for the “Build Type” in your BeoVision 10’s service menu indicates that the television is currently running on engineering, prototype, or non-standard service software, rather than the official consumer release.
This status is an internal flag used by Bang & Olufsen technicians during development, testing, or specific repairs. It is not typically seen on a standard retail unit with regular software updates.On the Monitor page is there anything listed against the DVB-T/C field?
Or is there a DVB service menu page with DVB CONNECTED shown as YES/NO?I would double check your satellite connections at DISH and TV end – can you check it with another TV?If all else fails I would be tempted to note all your settings (if you can view them) and then try a Factory Reset.Location: Warwickshire, UK
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All the relevant BV10 documentation is available from B&O in various languages here: https://support.bang-olufsen.com/hc/en-us/articles/360041518732-Beovision-10
Make sure you follow the instructions in the ‘Connections’ sections, and hopefully all will become clear!
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First two in your list are quite probably due to failed battery (hence not storing start up volume).
Third problem may be mute relay failure, but not if happening with powerlink outputs (if that’s what Penta 3s use).
Mute relay failure is usually confirmed by connecting speakers to Speaker 2 sockets, as the mute relay only effects speaker 1 outputs.
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I’ll try to attach the instructions as I am not sure if they are on the site elsewhere.
As you can (hopefully) see the metals rods slide into the casing of the TV, and are release with little hidden catches top and bottom (diagram 10 on the pdf). The TV then needs separate rod assemblies to replace the bracket parts, if that makes sense!
It may be best to unscrew the whole assembly from the wall and then remove the bracket part.
EDIT: The manual is also still listed on B&O’s support page: https://bangolufsenassistentgohe.blob.core.windows.net/manuals/TELEVISIONS/BEOPLAY%20V1/Wall_Bracket_BeoPlay_V1.pdf
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Thanks for renewing!
The thread you are looking for is here: https://forum.beoworld.org/forums/topic/flash-your-bo-newer-thread/
And it would be great to see it used more!
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I can’t see any specific procedure in the service manual, however perhaps give it a bit of time on mains power then unplug, reconnect and try again. When I replaced the battery on a BC2300 I have to reset the FM offset, but such a discrepancy wouldn’t effect the IR/remote response.
If you have the service manual, you could run through some of the Test Mode procedures to see if there are any faults – it’s possible that the main processor may be corrupted. Either than, or disconnect/reconnect the battery to see if that clears the fault.
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If all the wires look the same colour then I fail to understand how a ‘pinout’ diagram will help! Nevertheless I checked the service manual and there is no pinout shown.
But surely you can simply use a multimeter to check for continuity between plug pins and cut wires and match accordingly between the two cut ends – I don’t see any other way of proceeding if there is no colour coding. It’ll take a while but save buying a new cable.
By the way did you ever get the Beosystem 3500 touch panels sorted that you asked for help with earlier in the year?
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is the Beo4 set to option 4 operation only?
I presume that’s the same as Permanent LINK mode? I was going to suggest checking that next! But this is cleared when batteries are removed (which Chris had tried).
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Is the IR sensor in the Century supposed to flash at any point? – can’t see that happening via phone camera..but most prob just a receiver…?
No it doesn’t. It’s just a receiver.
Cheers -yes – have done that – still no joy. – the display reverts to standard once you press 1 – should it flash?
The Beo4 display doesn’t ‘flash’ – it just reverts to normal. The Century’s power light should flash as you press 1, to signify that it has accepted the instruction.
Is your Beo4 standard or perhaps a hotel version? Is it one of these (all or which should work), and if so which? (click photo to enlarge – look closely at the button labels)
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Great info @madskp
Some of the incompatibilities might explain some of the anomalies that we get when experimenting with older MCL equipment and mixing sensors from different eras. I will have to be more careful in future, especially with MCL2AV! I didn’t know about the sensor hardware (PCB) modifications, and have never heard of the battery backup before.
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Hi and welcome to Beoworld!
I haven;t had to use it for a while, but the ‘1271’ procedure can be a bit ‘hit and miss’. Did you press RADIO first, then 1 2 7 1, then PLAY (or GO)? Maybe try a few times and perhaps try unplugging the BeoCenter before and afterwards. Leave it powered up on standby for a while before trying the procedure again.
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Something like this thread maybe: https://archivedforum.beoworld.org/forums/t/31193.aspx
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On thing that came to mind in this regard is, could it have been updated with a wrong software? Do you have a history of it being used before not working anymore?
I’ll have to ask my cousin, as I am not at all sure about the history. And, yes, the different software (at least for entering Service Mode) is very strange, so I will try to find out if it was changed.
I also looked in the BS4 servicemanual but could not find anything either. Then I tried a google search, and some references to the Beocenter 2 servicemanual came up.
Looking at that the MLSL_STATUS_ERROR seems to be ML related, but have different error types, so you might want to look that up to see if you can spot anything useful.
Also a thread here with a BC2 with a similar error message, but no solution https://archivedforum2.beoworld.org/forums/t/36631.aspx
That’s a great find thanks, although strange that it’s a BC2 – pity there’s no solution. On the third picture, under Product ID my BS4 says Pin: OK But I can’t get to any pin menu to enter it, or turn it off.
I really don’t want to take it apart again, and suspect that it’s still a processor/locked pin issue, but I will have a better look at the BC2 service manual to see if anything comes to mind. If I do take it apart I’ll be sure to have a good look at the ML and other connections.
My grandson has just arrived to stay for a few days, so it may be a while!
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I was about to give up on my dead BeoSound 4 today, having told my cousin that I can’t fix it.
However, I plugged it in for one last time – no response other than red light, and the glass door will open for control and CD loading. Then I used the Beo4 to press SHIFT 9 0 2 5 8 and was surprised when this opened the Service Menu – very strange because this is not how the Service Manual says that the Service Menu is entered. (The manual says MENU GO, then 0 0 GO.)
(The SHIFT 9 0 2 5 8 sequence is actually the button sequence for Service Mode on a BeoSound 1, and possibly other systems).
Anyway, the Service Mode is the first time I have seen anything on the display. I can scroll through options, check SW versions and faults/errors*, but when I ‘test’ the CD it does not respond to test commands.
I have tried reset to default settings, and although this doesn’t make the system work, the next time I enter the Service Menu it goes to ‘initial setup’, starting with Language Selection (English). The display then goes to … DAB AERIAL ADJUST and just locks up with that on the display until I power down. There is a DAB aerial attached.
I’ll keep experimenting with the Service Mode but I am not sure how to proceed.
* Errors as follows – none are included in BS4 Service Manual decode list – but I’ll have a look in BeoSound 1 Service Manual:
NVEM: TP_MODULE_HW_ERROR_APOS (keeps re-appearing, even if I manually clear error)
VMEM: As above plus MLSL_STATUS_ERROR (VMEM errors are cleared by unplugging)
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I’ve uploaded two photos; the first shows the two contacts I’m referring to, arrowed in red and the second shows where I believe they should touch on the PCB, also arrowed in red. These may, of course, just be bonding points!
Thanks for the photos. I’m not at all sure about those contacts – except to say that I have never paid any particular attention to them when dismantling/reassembling BC6000s. It’s unlikely that they are the cause because it would not be just two buttons that stop working.
See how you get on with the display connector – sometime just taking the phone apart and re-assembling is enough to solve the strangest of problems!
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There are two springy contactors, one on either side of the keypad part. They are clearly designed to contact the pcb on the edge but I have no idea if they are making a good contact. Do you know what they are for?
Sorry for slow response. If you mean the long metal (copper?) strips, then I think they connect the PCB to the two charging contacts on the base of the phone. (The battery is connected separately to the PCB.)
A couple of other thoughts:
- A bad contact on the display connector can also cause the phone to behave strangely, as can a battery that needs charging (or replacing).
- Have you tried a RESET of the handset? Go into Service Menu by pressing 9#9#9✱INT and then scroll to RESET handset. (Make sure you know PSTN PIN code (if set) and store any phone numbers first!)
Otherwise maybe look for a cheap BC6000 Mk2 with other faults and swap the keyboard section over.
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Hi and welcome to Beoworld!
If you undo the screws and remove the main PCB there are two ‘rubber strip’ contact connectors underneath. The upper one is for the display, and the lower one for the keyboard. I would try removing, cleaning the lower ‘rubber’ strip (with a soft brush) and the PCB/display contacts with isopropyl alcohol, and then re-assemble and test.
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