[Stephen]

Update. I just installed B&O app v7.6.2 on my MacBook. It still doesn’t work. It displays the various Deezer lists but, if I click on the ‘Favourites’ icon in the Music section I get a blank screen. Zilch! If I click on Music Settings icon, zilch! Another blank screen so it’s impossible to access the DLNA.

Deleted! Back to Airplay. It works…

Location: Switzerland

[Stephen]

Thanks for commenting. It’s interesting as the B&O app, v5.3 which I retained on my MacBook Air M1, worked flawlessly for several years (and two different MacBooks). After v5.3, I neither liked the design of the app nor its use. And it became increasingly crap on my Mac.

I don’t like what they’ve done with the iPhone app either. It’s just not as user-friendly and has annoying features, for example, assuming that the user wants to list artists or albums according to the most recently added rather than alphabetically. Also, the handling of my DLNA Twonky library is unstable and inconsistent.

However, based on your remarks, I may reinstall the app on my MacBook. See what happens. I will let you know how that goes. As I have mentioned previously, I wish B&O would produce an app specifically for Mac iOS as I personally don‘t like using my phone to play music at home.

Location: Switzerland

[Stephen]

Millemis wrote:

By the way – the regular Bang & Olufsen app works fine on any modern Mac computer.

MM

Not on my MacBook it doesn’t, where the app is basically useless. I contacted B&O Support who told me that the App does not support use on a mac. I deleted the B&O App a few months ago as I was fed up with the constant problems. In fact I got rid of it from my iPhone too and now simply use Airplay to the Beosound Core. Deezer for streaming and my Apple Music library for my personal collection. It works just fine… without the clunky inconsistencies of the B&O app.

Location: Switzerland

[Stephen]

Alan Be wrote:

Sounds identical to my issue. But do you mean that you have a newer version from the one I wrote and it works now?

I am using exactly the same software version as you: 6.5.57688. The Core has now been functioning perfectly for about three months, i.e., since the last software update. That’s a big improvement over crashing once or twice every couple of weeks.

Regards

Stephen

Location: Switzerland

[Stephen]

Alan Be wrote:

I have the same issue, over wifi. I’ve not tried ethernet yet but doubt that’s the issue. The device basically just hangs and requires a reboot. Latest version doesn’t help either. Version 6.5.57688

I have the same software version. I had the same issue for months, as noted above in this thread. The music would just stop for no apparent reason and the B&O would lose the connection to the Core which, after rebooting, returned to norm. This occurred every week or two with no apparent pattern. Using WIFI or ethernet had no effect. Neither did wrapping the Core in aluminium foil (!).

Since October 2025, when the new software was released, the Core has been continually operational with no problem at all.

Location: Switzerland

[Stephen]

Happy New Year everybody!

Location: Switzerland

[Stephen]

My BS9000 has been delighting me for 25 years. OK, it’s on its third CD drive but that’s OK given the amount of use it’s had. I replaced the original speakers that came with the 9000 (Beolab 8000?) with a pair of Beolab 1 speakers. That was in 2004-2005. Still with me and still look and sound fantastic.

Mostly nowadays, I stream music through a BS Core but I still like to play CDs too. I believe they sound better than any streaming source. I also have a Halo but, to me, it’s just a cool-looking, overpriced volume control.

Location: Switzerland

[Stephen]

Here’s an update on my Beosound Core repeatedly crashing. After several months of discussion with my local B&O dealer who, in turn, was in discussion with B&O product Support, I believe the problem has been fixed. According to the dealer, a new software version for the Beosound Core was released by Bang & Olufsen at the end of October. According to the release information, this update specifically addressed several connectivity and stability issues. Based on the fact that my Core has now been running perfectly for the past couple of months (as opposed to crashing once or twice every week or two), it seems that the Core software was the problem.

Sighs of relief… 😃

Location: Switzerland

[Stephen]

Thanks for the update. I, too, informed B&O Support about the DLNA problem, as I noted earlier. I then deleted the app and decided to wait for a newer version. When I actually think about it, I’m not sure why I even bother with the app as I can play music seamlessly by streaming Deezer or Apple Music (i.e., the same as in the DLNA library) directly to the Beosound Core.

Regardless, I downloaded App v.7.1.0 and it is as you say. DLNA albums now play as they should. Sort of… The DLNA function in the app has been somewhat clunky for a while.

Location: Switzerland

[Stephen]

I got a reply from B&O support (see attachment). Looks like they’re on it but no information about when we might see a fix…

 

Attachments:

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Location: Switzerland

[Stephen]

Same here. See also this thread:

https://forum.beoworld.org/forums/topic/update-app-of-the-bo-7-0-0/

Location: Switzerland

[Stephen]

Thanks Yann but the only options with a screenshot are to save to photos, save to files or delete. There is no option to share the Beta evaluation. In fact, I no longer receive beta versions in TestFlight. They seem to have stopped that.

Furthermore, now when I open the app, ironically, the only library shown is my DLNA. There is no longer the option to play Deezer music, even if I close the app and restart it. What a mess they keep making of this app! The fiddle about with it but clearly don’t test it thoroughly before unleashing it on their frustrated customers.

Reckon I will delete the app and go back to Airplay directly from Deezer or Apple Music. Those apps always work.

Location: Switzerland

[Stephen]

Same issue here. After I installed App v7.0.0 on my iPhone, it no longer listed my Twonky DLNA library. I had to add it back; this has always taken up to 30 seconds but, with v7.0.0, in order to see the DLNA listed in the app, I had to close then restart it.  Sadly then, when I click on ‘Play’ at the top of the screen, it says ‘unable to insert in queue’ as noted above. It will play individual tracks if I select one but, in order to play an entire album, I have to add individual tracks one at a time to the queue.

And you can’t even contact B&O Support through the app anymore. Probably because they get swamped with error reports and complaints. I have reported this issue to B&O via email. Hopefully they can fix it soon.

I am so glad the I kept App v5.3.1 on my MacBook. It’s still the best and most reliable version, IMO. Every version of the app after 5.3 has been plagued with problems.

Location: Switzerland

[Stephen]

BeoKei wrote:

I’ve experienced similar problems with a Core that is constantly on Deezer or Airplay. Every 24 hours or so it will stop being accessible or playable until you power cycle it.

Thanks for posting the information. Glad it’s not just me. However, every 24 h would drive me to distraction. Once a week or less frequently, I can cope with. Anyway, I wrapped my Core in aluminium foil 8 days ago. So far, so good…

Location: Switzerland

[Stephen]

SaltineSurfer wrote:

are you using the original b&o power supply for it?

Yes

Location: Switzerland

[Stephen]

Update on the mysterious BeoSound Core behaviour. It continues to crash at least weekly but seemingly at random times. I was pretty sure that this is nothing to do with WLAN, router or music source.

As mentioned before, I had wondered if something in the house is interfering with the Core. I noticed a few weeks ago that, if I opened or closed my electronically controlled window blinds. the Core, often but not always, seemed to just stop playing. This also happened once when the doorbell rang. I had put this down to coincidence previously but now I’m sure that, when opening or closing the blinds, the Core crashes.

My local B&O dealer discussed the problem with B&O and they suggested wrapping the Core in aluminium foil, as the dysfunction may be related to interference from various frequencies, such as those emitted by motorized blinds or similar devices. So, my Beosound Core is now shiny silver. Let’s see…

Location: Switzerland

[Stephen]

Severed_hand_of_skywalker wrote:

Ouch, thats a good deal? Did the Moment cost 5x more than that combo.

Yes, an arm and a leg. My adventures with the Moment, and subsequently, the B&O app marked the beginning of my chronic decline in faith in B&O.

Location: Switzerland

[Stephen]

I can empathise with your frustrations. I purchased a BeoSound Moment shortly after B&O introduced this device… what… ten years ago? It looked nice and, when it worked, it was great. I never saw the point of having the Jukebox and Soundheart as separate components and that wood effect side of the Jukebox seemed a pointless gimmick; it looked awful too.

But the Moment never really functioned well or consistently in all the years I owned it. It crashed or locked on a regular basis for no apparent reason. The Moment and the B&O app had problems communicating with each other (don’t get me started about the App!). B&O Support were, to all intents and purposes, useless when I asked for help. I considered the Moment a monumental waste of money. A disgrace given how much B&O kit costs. And then, they discontinued it shortly after introducing it. WTF was B&O thinking?

It got so bad that my local dealer eventually offered me a good trade-in deal: I got a Core and a Halo for next to nothing in exchange for my troublesome Moment. Oh, and it did have what might have been a small ‘smudge’ in the middle of the Jukebox screen. I just assumed that the adhesive holding the glass in place had deteriorated. I have no idea if the battery was at fault.

I can’t say that I’m much impressed with the Core or Halo either. The former crashes faithfully every two weeks or so and has to be rebooted. The Halo is, in my opinion, a fancy, overpriced volume control. I rarely even remember that it’s there.

Thank goodness for my trusty old BeoSound 9000 CD player. I’ve had it for 25 years and it has never let me down. It’s on its third CD motor but that’s OK. It has seen very heavy use and moving parts wear.

Location: Switzerland

[Stephen]

Peter wrote:

… if I wanted to ask a question about B&O, Beoworld would be my first port of call.

Me too. I abandoned the Discord B&O channel several months ago. It got too cluttered with not-very-informative, often lengthy commentary about systems that others own which, frankly, is of no interest to me although I accept that others are interested in this topic.

I also got fed up with the many (unresolved) requests (including mine) for B&O (who supposedly ‘dial in’) to fix the multitude of problems with their devices or their App. The latter has started to improve, finally, after a long, long period of inconsistency, loss of functionality and, general sloppiness. It still isn’t as good or attractive as it was a few years ago. I’m still using v5.3.1 on my MacBook. Love it! I think normal people are now up to v6.6-something…

In my opinion, this forum here is the go-to for information and advice about B&O systems. Hat off to the guys who administer it and to the diligent members who stand guard!

 

Location: Switzerland

[Stephen]

Still, I appreciate the efforts. Thanks all.

It’s annoying but, if I disconnect then reconnect the Core, it works fine… Until the next time it crashes in a week or two… 😀

Location: Switzerland

[Author]

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