[Beofile7]

Oh yes, how much do I relate to that statement?

My 30 year old 7000 system is still going strong with only very minor attention over the years. My Beolab Pentas also. Many TV’s too, completely faultless.

But now?….. Beolab 50 always playing up, never have behaved correctly, ongoing case, mega money being spent. I cannot recommend them!

BV11 freezing picture intermittantly and then shutting down. Core is working OK, but occasionally needs a reboot, Halo, so far… behaving itself (it doesn’t have to do much?)

B&O app…… has been a total abortion to me! I loath it! But here is the irony…. with the latest update (contary to others opinions)  it is actually working acceptably! Go figure?

But by far the biggest frustration is the utterly shocking underwhelming support from B&O? There simply is NO support at all! Just words.

 

[Beofile7]

Stephen.

I purchased the Halo purely because I was so fed up with struggling with the app with anything I wanted to do. Even controlling the BL50 it was always hit or miss! Always hanging. Not to mention having to unlock your iphone, select the B&O app, wait…and wait… and wait… select the core, select BL50!

This is NOT the B&O experience? This is junk!

“One touch operation” is what I always had and what B&O control is all about?

The Halo goes some of the way there albeit extremely limited in it’s abilities but there is always hope for improvements? Strangely it controls my BV11 but only when it has been switched on. It can do everything and control the DVD and Apple TV including switching off but not on???? Weird?

[Beofile7]

It can if the app is open. I have only had it a few days so am still playing with it when I have time but I was able to play my apple music and control the tracks. Then my Ipad went to sleep! So it needs further experimentation?

[Beofile7]

The Halo will control my Core and BL50 but not on the same page! So control is not a “one touch” it is a case of alternating back and forth between the two. That is how the app used to be until it was sorted? The Halo not yet sorted? I am hoping that in time the Halo will be able to control a lot more “older products?” The fact that it can control the 9000c shows that it can be done?

[Beofile7]

That damn app tested my patience beyond anything acceptable! So much so that I have just bought a Halo so the app can kiss my ahs!

Now I just have the issue that I need to change sources all the time between Core and BL50!

I think the “Glory Days” are long gone, the company just cannot get anything right?

In days of old everything worked seemlessly. Now everything only half works?

• This reply was modified 2 weeks, 2 days ago by Beofile7.

[Beofile7]

What? Do you know what you are saying?

Spend 40,000 euros on speakers and you can only control them through an experimental unproven app? And you think that is OK?

It is very very far from OK!

Get real!

[Beofile7]

The one I was playing with yesterday was not at all laggy. It seemed very responsive so perhaps later ones are better? It seems to control anything connected on your network and possibly bluetooth products so that’s most of my products excluding I/R products. It has to be an improvement over that app. I have gone grey and must have lost 10 years dealing with that the last few years!

[Beofile7]

Today I finally gave up with the vile buggie damn stupid app and purchased a Halo instead! Maybe that is their game plan all along????

Oh I can’t wait to report on how bug free that is????

[Beofile7]

I am not seeing any 5.8.1 yet?

‘Just noticed it’s not just volume control gone… also wide/narrow unless you go into the configure page, (that actually opens after 4 years!) and play around there.

What the hell are B&O playing at?

They have taken a crap app, revised it into something unusable? For God’s sake, at any price this is unacceptable. At today’s B&O prices this is diabolical!

[Beofile7]

My iphone WAS set to auto upgrade so has lost the volume control. My ipad was not set to auto so I still have the older app with volume bar. So avoid auto upgrades?

In the meantime why not just replace the new app with the older one immediately so users get their volume control back whilst waiting for the new app to be re-writen?

Or how long do we have to wait?

[Beofile7]

Same here. Core now unusable?

[Beofile7]

An update…

My sound imaging issue has been sorted simply by replacing the CAT7 connecting cable.

My cable has to trace the profile along walls, windows and doors. There are eleven 90 degree turns so I am guessing that it had suffered some internal damage?

I now have a slimline (easier to turn) CAT 7a cable between the speakers.

So for now that issue has been solved.

However parametric eq settings not always being applied is now the latest mind bending frustrations to deal with!

[Beofile7]

 

 

[Beofile7]

Millemissen. Sure. If there is something interesting to report back?

[Beofile7]

Geoff. PM Sent

[Beofile7]

You are correct… it is just “level.”

[Beofile7]

Hej Geoff. Thanks for your response… I’ll try to explain more…

The master speaker had been reducing it’s output over a period of hours until it was playing at about 70% of the slave. After 6 months and 5 home visits including having the master in the workshop the B&O engineer replaced the “brain” (behind one of the woofers) and the ribbon cable (damaged) that connects it to the circuitry below the tweeter.

Now that has been completed the speakers had to be set up again as new. The output levels and speaker distance have been carefully set and a room calibration carried out multiple times with 4 presets produced. 1) A sweet spot centre 2) a full room wide 3) a corner seating position and 4) an extended full room measured from back in an ajoining room.

However, regardless, the outputs are not matched. The slave is more “colourful” through all frequencies. It is not nice to listen to as the sound image is slanted to one side, regardless of the source. Hence my using the output level on the app to reduce the output by 2 or 3 db on the slave. This of course clips the frequencies and reducing the performance of one speaker to match the reduced performance of the other and is not correct.

Prior to suffering the reducing output fault a year ago I did not have this situation at all so it is very noticable.

The B&O engineer has referred the situation back to B&O but as yet has not received any constructive response. He asked me to contact them aswell to try to push a little. I was simply referred back to the dealer! Not helpful. I have since explained that we need input from B&O to find a solution but I am not getting any response so far!

If you can offer any help with this obviously technical speaker issue, I, and I am sure your B&O engineer too would be grateful?

 

 

[Beofile7]

I am not using RCA inputs. I am using powerlink, wireless powerlink and optical connections. I have differing outputs between slave and master on all sources. The output page on the app is having to be used to balance the sound picture by reducing the output of one of the speakers. This is not right and I am getting little to no assistance from B&O or my local engineer. But what are the output controls meant to be for? People slightly deaf in one ear?

[Beofile7]

Re-reading your description of calibration… this is where it all goes wrong!

I set the exact speaker distance and output. I am just leaning to the left! I know my hearing is not impaired to a level like that so what is happening?

[Beofile7]

Just so you know… I have set these things up dozens and dozens of times over the 4 years of ownership. Probably 10 times the last few weeks trying to resolve this issue. So unless I am doing something really wrong?…..

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