End of the road now?

[Beofile7]

I really think I am at the end of the road with b&o now? EVERYTIME I try to play anything other than B&O radio through the connect core I spend 2 hours pulling my hair out and then giving up! It just will not connect through. Yet on my Halo it still has the same track listed that was playing 3 months ago! I have rebooted everything until the cows came home but it makes no difference at all. With the Beoremote One I just lost control and it all goes to max volume (Bl50) and there is no way to stop it other than disconnect the power!! WTF? This is a horrible, painful experience. And B&O are not interested at all in offering any solutions. So much money spent. On total crap that does not work! What a world away from what this brand used to be?

[Tignum]

Hi Beofile7, that is so sad to hear. Often the BL50s get a lot of praise, it cannot be that every BL50 & Connect Core owner has this trouble right? Some forum members do use other devices to drive the BL50s and 90s though.

Is there not some way to escalate beyond your current contacts, I remember there was an option to ‘e-mail the CEO’ on the B&O website. See who responds?

I really hope your trouble will end soon and that you can enjoy the B&O experience as promised ‘High fidelity sound every time, our engineers ensure it.’.

Johan

 

Location: Netherlands

My B&O Icons:

[NQVHNWI]

I think almost every BeoConnect Core ever made is under the original B&O warranty.

Take it back to your Dealer, have it services/memory wiped (properly) and with a bit of luck you should be good.

No matter how good we think Masterlink was (implemented across a complex home with multiple sources etc), it did have issues and quality drop-offs. BeoConnect Core/Mozart is the same implementation on a digital domain across a home network. It will have bugs (it shouldnt I agree, but it does) – especially with the platform being Beta-developed over the last 3-4 years. There will be layer upon layer of code written and over-written and there is probably something hanging up in there??

One thing B&O should implement is a hard reset (meaning total wipe of everything back to original flash – not even the so-called factory)

Persist. Its a good clean product when working. Improves almost every loudspeaker in what it does and sounds very good (way better than its price-tag suggests) when USB-ing to BL90s for instance.

10

[Dillen]

Put a record on the platter and press play.

Sorry, couldn’t help it, but I get emails from frustrated owners of newer digital and app-controlled stuff almost daily, and there’s
absolutely no way for me to help them other than suggest moving away from all the unnecessary technical nonsense, that should
work but for some reason doesn’t.
Back to basics.

Martin

[Beofile7]

No need to apologise Martin Martin. You are dead right. I wish I had never got involved with anything B&O over the last 10 years. I used to have a system that just worked. No issues, ever! Now it is just one after another endlessly!

[hcraig244]

Cant beat the original hardware in my “black and white” world…..sold complete with all the service information required to maintain it through it’s lifetime…..designed to be maintained/repaired by pretty much anyone with a soldering iron…..over engineered? yes delightfully so…buy anything today and all you get is a QR code on the box inviting you to download a quick start guide in twenty languages 😲

[mcevedy@mac.com]

The only ‘modern’ bit of B&O that works to my satisfaction is the Beolab 5 ! Confess that I now use Amazon devices – some through Beolab speakers and my trusty Beolit 700. I have a B&O TV that takes ages to switch on as it insists  on putting Bang & Olufsen on the screen before playing – the LG sets I have just work and have great picture quality. Still like my Beograms but almost never use them these days. My Beocentre 2 is no compatible with the newish TV and seems to have gone on strike anyway . Have given away numerous bits to others though I am due a visit to Multicare to repatriate my Beocentre 9500 and a Beogram 3000 Thorens.

My B&O Icons:

[carolpa]

And now something complete different:

I have 3 Mozart, 12 ASE (BLC included) products with several BLC integrated ML products (beosystem 7000, beosystem 4500, beocenter 2, beosound 3000, bevision 10-32) combined with beolabs (3 to 8000 and numbers in between).

And all are working and all are working together!

Not because I need it, but simple because it can. Foremost: simply because it works.

 

[Beofile7]

Yes well I cannot argue with any of this.

On a positive note when the Beolabs play well they do play well and i can now report as from today the failure rate of communication to them has improved from 99.99% failure to just 99% failure!

It is actually a miracule if they ever work as intended? Today?…. Not ones of those days! AGAIN!

[carolpa]

if your setup doesn’t work as expected, for sure it can be extremely frustrating and you should ventilate it.

but this forum can often help to release some steam and solve (some of) the problems. So maybe an idea to explain more in detail your setup and the problems.

[Millemis]

@Beofile 7

You may have done it in other threads – but could you describe your current setup….including the network in your home.
And what you expect from it?
Which router are you using, wired and/or wired connections?

Maybe also where you are located – there might be someone nearby, who could help you onsite.

How about your relationship with a/your dealer….if that is an option?

MM

Location: Flensborg————Danmark

[Beofile7]

The issue is one of connectivity… always with everything B&O these days!

My beosystem 7000 is wired to Beolab 50’s. That all works on demand except… trying to control the Beolabs via the app. It has improved over the years but is still very much hit and miss. My dealer and B&O kept blaming my internet. Total rubbish! I have changed providers 3 times and with 3 different routers and it all made no difference. I always blamed their useless app. Over the years the app has improved and so has the connectivity. case closed. But it still fails at an unacceptable failure rate! Both wired and wireless, makes no difference! Last night it failed.

There is a Beoconnect Core wired to the Beolab 50’s with a USB connection. The Bluetooth continually fails. Even half way through playing a track! And it refuses to reconnect. Hours and hours spent trying to reconnect… no way! Come back tomorrow?…. it is now connected!

My dealer has been next to useless as has B&O themselves and now the dealer has closed.

The frustration level would be through the roof with any system giving this amount of grief but with such an expensive product it is completely unacceptable?

[Beofile7]

Oh.. forgot to mention the Beomemote one BT that keeps losing bluetooth connection with both the Beoconnect Core and a Beosound M5. It still says it is paired but it does nothing. It needs rebooting everytime!

[carolpa]

Beofile7 wrote:

The issue is one of connectivity… always with everything B&O these days!

My beosystem 7000 is wired to Beolab 50’s. That all works on demand except… trying to control the Beolabs via the app. It has improved over the years but is still very much hit and miss. My dealer and B&O kept blaming my internet. Total rubbish! I have changed providers 3 times and with 3 different routers and it all made no difference. I always blamed their useless app. Over the years the app has improved and so has the connectivity. case closed. But it still fails at an unacceptable failure rate! Both wired and wireless, makes no difference! Last night it failed.

There is a Beoconnect Core wired to the Beolab 50’s with a USB connection. The Bluetooth continually fails. Even half way through playing a track! And it refuses to reconnect. Hours and hours spent trying to reconnect… no way! Come back tomorrow?…. it is now connected!

My dealer has been next to useless as has B&O themselves and now the dealer has closed.

The frustration level would be through the roof with any system giving this amount of grief but with such an expensive product it is completely unacceptable?

Beofile7 wrote:

Oh.. forgot to mention the Beomemote one BT that keeps losing bluetooth connection with both the Beoconnect Core and a Beosound M5. It still says it is paired but it does nothing. It needs rebooting everytime!

1. I do not have and have less knowledge of the BL50, but if I understood it correct the Beoconnect Core and the Beosystem 7000 are at the same time connected, correct?
2. Wired connection working good, correct? Aswell the USB-core-BL50, as the PL Beomaster 7000 to BL50 connections?
3. B&0 app does not seem to work correctly, could you elaborate what you want to achieve and what goes wrong?
4. No Bluetooth connection what so ever. Could you tell something about the surroundings of the BL50, all devices in the neighbourhood, microwaves etc? Or sources outside your home?
5. Additional question: why use bluetooth? For streaming Music?
6. What type of music file formats are in general streamed to the BL50? MP3, Flac, DSD, DOP, PCM, or….?

please, presumably difficult and understandable, but try to be informative and not frustrated 😏

[Beofile7]

Hi Carolpa. That you for taking an interest. I’ll try to answer your questions in sequence:

1. Yes the Beolab 50’s have multiple inputs for various sources designed to be connected at once and then the source selection is automatic except wireless powerlink which needs selecting manually through the app. This works no problem. All Beolab 50 controls are solely through the app!
2. Beosystem 7000 wired is faultless. Connect Core USB to Beolab 50,s is fine too.
3. As stated Beolab 50 is controlled via the app. It continually hangs particularly on the “configure” page so all sound adjustments become unavailable. In 6 years of Beolab 50 ownership it has always done this but through app updates it has improved massively. It used to hang 90% of the time you tried to use it. Now it is about 20%.
4. Yes I have a bluetooth connection. I have many bluetooth connected appliances around the house that all work 100% no problem.Bluetooth speakers, computers, printers, ipads, iphones, Apple Airtags, Beosound Halo, Apple TV, Google Chromecast. I have never had any issue with any of them!
5. Yes, other than B&O Radio that does work I use the Beoconnect Core streamer for streaming only from Apple Music. It connects either through Apple Airplay which is bad quality or Bluetooth, 1000 times better. But it continually loses this connection and refuses to find it again. Rebooting, restoring to factory, de-powering…… makes no difference. The Beosound Core and iphone/ipad simple refuse to find each other again! I had a friend look at it who is much more savvy with these things than me and he was also lost over it! Many times now after trying for hours I give up only to find that the next morning the two have re-connected themselves overnight.
6. I do not know what the format of Apple Music is, sorry.

Similarly the Beoremote One BT keeps losing bluetooth connection with both the Beoconnect Core and Beosound M5. The I/R function remains servicable.It requires a reset back to new to get it to function again. This seems to occur every 3-4 weeks.

So to my mind it is a connectivity issue? As so many others have highlighted with so many B&O modern products over the last few years? It is highly unstable?

Many references to B&O directly have been made. Their response is always the same… “Consult your dealer.” My dealer has now recently closed!

So I hope that makes for some interesting reading? Thanks again for your input.

[YannChris]

Hi Beofile,

As you do, I thing that your problems are connectivity issues.

I also noticed my BL50s sometimes hang when changing the settings.

Not on current use, but only when I confirm settings modifications (inputs or listening position) in the “configure”pages.

But a few moments later it comes back to normal, as if the memorization of changes needed time to proceed.

On current use through the B&O App they are fully responsive.

I also noticed that wifi is a bit tricky with Beolabs, so I connected them through Ethernet, configured them with fixed IPs in the router and have no connectivity issues.

My Beosound (not Beoconnect) Core is also hard-wired with fixed IP and works flawless. So is my Theatre.

As a general rule, I give fixed IPs to all my devices and use Ethernet as a priority.

I do not use bluetooth and have limited knowledge in this technology.

I understand that you use your BR1 with both Beoconnect core and M5.

In my Beosound Core, the Bluetooth settings page have “pair”, “always opened” and “settings” items.

• If “always opened” is checked, the “pair” item is greyed.
• Unchecked, the “pair” items can be selected and you can add devices manually.
• And you can choose in the “settings” item if you want automatic, manual, or disabled connexion with paired devices.

As a test, may I suggest that you pair manually a phone or tablet to be used for streaming for each device and see if the problem that you encounter still occur.

Hope it can help,

Yann.

 

 

 

 

• This reply was modified 2 weeks, 1 day ago by YannChris.

Location: Brittany, France

My B&O Icons:

[Beofile7]

Hi Yann. OK, here we go…….

So you accept that control over these very expensive speakers is compromised? It doesn’t always work.

I have connected everything through Ethernet, it makes no difference whatsoever. Besides, these items are sold as “wireless”. They should work wirelessly?

My setup does not permit a permanent wired internet connection. Day to day I do rely on wifi connections, along with many other devices that have no issue at all! I refuse to accept that is the issue! It simply is not.

I had a Beosound Core previously that was connected to the Beolab 50’s via digital optical. It did not lose connectivity like the Beoconnect Core does.

With the Beoconnect Core connected via USB to Beolab 50’s it become “one unit” as far as the app is concerned. There is only one icon, not two. I cannot access many details like I could with a straight Core. There is no way to access a bluetooth menu that I can find?

The Beoremote One BT is completely set up to control many many products. They appear in the “list” menu. But only when you have scrolled away from the base menu? How is that even possible? B&O?…. Really?

 

 

[Beofile7]

I do need to emphasize something here…..

All these modern B&O speakers are sold as wireless speakers! That is their primary source. Any wired connection is only “old tech” secondary.

So before anyone makes a critisism of the wireless situation try reading the B&O sales literature?

Before my dealer closed I discussed some sort of exchange of my Beolab 50’s for Beolab 28’s just to escape this crazy situation?

They responded that the Beolab 28’s are even worse!

 

 

[carolpa]

Beofile7 wrote:

I do need to emphasize something here…..

All these modern B&O speakers are sold as wireless speakers! That is their primary source. Any wired connection is only “old tech” secondary.

So before anyone makes a critisism of the wireless situation try reading the B&O sales literature?

Before my dealer closed I discussed some sort of exchange of my Beolab 50’s for Beolab 28’s just to escape this crazy situation?

They responded that the Beolab 28’s are even worse!

I interpret the wireless completely different. I do have BL8, BL18 and BL28. The later two are wireless connected to a BV Harmony. And both working perfectly together with the Harmony…….. So no PL cables; this in my opinion that are wireless speakers.

 

Note: the BL8 and BL28 are LAN connected. I’m old school: if possible I make a wired connection! Thus I do not have any reference of the wireless sources capabilities of my BL8 and BL28.
Two Beoplay M3 and an A6, wireless connected to my network, are working without any hassle though.

Note: this is just an additions that it is possible to operate these devices, but not that it makes your system any better, sorry.

 

• This reply was modified 2 weeks ago by carolpa.
• This reply was modified 2 weeks ago by carolpa.

[Beofile7]

But they have been LAN wired connected. It is no different! So no. That is not the issue!

I feel you are now trying to make excuses? Every other B&O speaker sold also has a LAN connection. It is never required over a wireless connection!

ALL my other wireless connected appliences work 100% with no failures whatsoever. Yet all I get is “your connection is at fault” over these speakers? NO! That is not acceptable.

And here is another one…

App update done today and many, not all, sound settings reset to zero again! Everytime!

Just a horrible piece of equipment to live with!

[Author]

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