End of the road now?

[Beofile7]

I really think I am at the end of the road with b&o now? EVERYTIME I try to play anything other than B&O radio through the connect core I spend 2 hours pulling my hair out and then giving up! It just will not connect through. Yet on my Halo it still has the same track listed that was playing 3 months ago! I have rebooted everything until the cows came home but it makes no difference at all. With the Beoremote One I just lost control and it all goes to max volume (Bl50) and there is no way to stop it other than disconnect the power!! WTF? This is a horrible, painful experience. And B&O are not interested at all in offering any solutions. So much money spent. On total crap that does not work! What a world away from what this brand used to be?

[Tignum]

Hi Beofile7, that is so sad to hear. Often the BL50s get a lot of praise, it cannot be that every BL50 & Connect Core owner has this trouble right? Some forum members do use other devices to drive the BL50s and 90s though.

Is there not some way to escalate beyond your current contacts, I remember there was an option to ‘e-mail the CEO’ on the B&O website. See who responds?

I really hope your trouble will end soon and that you can enjoy the B&O experience as promised ‘High fidelity sound every time, our engineers ensure it.’.

Johan

 

Location: Netherlands

My B&O Icons:

[NQVHNWI]

I think almost every BeoConnect Core ever made is under the original B&O warranty.

Take it back to your Dealer, have it services/memory wiped (properly) and with a bit of luck you should be good.

No matter how good we think Masterlink was (implemented across a complex home with multiple sources etc), it did have issues and quality drop-offs. BeoConnect Core/Mozart is the same implementation on a digital domain across a home network. It will have bugs (it shouldnt I agree, but it does) – especially with the platform being Beta-developed over the last 3-4 years. There will be layer upon layer of code written and over-written and there is probably something hanging up in there??

One thing B&O should implement is a hard reset (meaning total wipe of everything back to original flash – not even the so-called factory)

Persist. Its a good clean product when working. Improves almost every loudspeaker in what it does and sounds very good (way better than its price-tag suggests) when USB-ing to BL90s for instance.

10

[Dillen]

Put a record on the platter and press play.

Sorry, couldn’t help it, but I get emails from frustrated owners of newer digital and app-controlled stuff almost daily, and there’s
absolutely no way for me to help them other than suggest moving away from all the unnecessary technical nonsense, that should
work but for some reason doesn’t.
Back to basics.

Martin

[Beofile7]

No need to apologise Martin Martin. You are dead right. I wish I had never got involved with anything B&O over the last 10 years. I used to have a system that just worked. No issues, ever! Now it is just one after another endlessly!

[hcraig244]

Cant beat the original hardware in my “black and white” world…..sold complete with all the service information required to maintain it through it’s lifetime…..designed to be maintained/repaired by pretty much anyone with a soldering iron…..over engineered? yes delightfully so…buy anything today and all you get is a QR code on the box inviting you to download a quick start guide in twenty languages 😲

[mcevedy@mac.com]

The only ‘modern’ bit of B&O that works to my satisfaction is the Beolab 5 ! Confess that I now use Amazon devices – some through Beolab speakers and my trusty Beolit 700. I have a B&O TV that takes ages to switch on as it insists  on putting Bang & Olufsen on the screen before playing – the LG sets I have just work and have great picture quality. Still like my Beograms but almost never use them these days. My Beocentre 2 is no compatible with the newish TV and seems to have gone on strike anyway . Have given away numerous bits to others though I am due a visit to Multicare to repatriate my Beocentre 9500 and a Beogram 3000 Thorens.

My B&O Icons:

[carolpa]

And now something complete different:

I have 3 Mozart, 12 ASE (BLC included) products with several BLC integrated ML products (beosystem 7000, beosystem 4500, beocenter 2, beosound 3000, bevision 10-32) combined with beolabs (3 to 8000 and numbers in between).

And all are working and all are working together!

Not because I need it, but simple because it can. Foremost: simply because it works.

 

[Beofile7]

Yes well I cannot argue with any of this.

On a positive note when the Beolabs play well they do play well and i can now report as from today the failure rate of communication to them has improved from 99.99% failure to just 99% failure!

It is actually a miracule if they ever work as intended? Today?…. Not ones of those days! AGAIN!

[carolpa]

if your setup doesn’t work as expected, for sure it can be extremely frustrating and you should ventilate it.

but this forum can often help to release some steam and solve (some of) the problems. So maybe an idea to explain more in detail your setup and the problems.

[Millemis]

@Beofile 7

You may have done it in other threads – but could you describe your current setup….including the network in your home.
And what you expect from it?
Which router are you using, wired and/or wired connections?

Maybe also where you are located – there might be someone nearby, who could help you onsite.

How about your relationship with a/your dealer….if that is an option?

MM

Location: Flensborg————Danmark

[Beofile7]

The issue is one of connectivity… always with everything B&O these days!

My beosystem 7000 is wired to Beolab 50’s. That all works on demand except… trying to control the Beolabs via the app. It has improved over the years but is still very much hit and miss. My dealer and B&O kept blaming my internet. Total rubbish! I have changed providers 3 times and with 3 different routers and it all made no difference. I always blamed their useless app. Over the years the app has improved and so has the connectivity. case closed. But it still fails at an unacceptable failure rate! Both wired and wireless, makes no difference! Last night it failed.

There is a Beoconnect Core wired to the Beolab 50’s with a USB connection. The Bluetooth continually fails. Even half way through playing a track! And it refuses to reconnect. Hours and hours spent trying to reconnect… no way! Come back tomorrow?…. it is now connected!

My dealer has been next to useless as has B&O themselves and now the dealer has closed.

The frustration level would be through the roof with any system giving this amount of grief but with such an expensive product it is completely unacceptable?

[Beofile7]

Oh.. forgot to mention the Beomemote one BT that keeps losing bluetooth connection with both the Beoconnect Core and a Beosound M5. It still says it is paired but it does nothing. It needs rebooting everytime!

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