Beoplay V1 not turning on

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Home Forums Product Discussion & Questions BeoPlay Beoplay V1 not turning on

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  • #53042
    Madskp
    GOLD Member
      • Denmark
      • Topics Started 35
      • Total Posts 833

      A friend of mine have a Beoplay V1 40″ that will no lunger turn on

      When he is plugging the TV into an outlet the LED will blink green for a short while, but no reaction to remote commands at all.

      I have guided him through the proces of changing the option settings in case it should have ended up in option 0 for some reason. This however did not do any difference, and the TV does not give the red blink when the option is set.

      A google search doesn’t give much, but I have seen a single mention of a leaking battery

      Searching for Beovision 11 problems I see one mentioning of a blown capacitor

      Both things sounds like plausible causes.

      Does anyone have anymore information regarding this or any experience in fixing it?

      I have a special interest in this as I also have a V1 myself, and would like to do some preventive measures on that if possible.

      #53043
      Millemissen
      BRONZE Member
        • Flensborg————Danmark
        • Topics Started 21
        • Total Posts 1,043

        Does it show up in the B&O app or in the Beotool app (assumed it is online)?

        The leaking battery issue is probably more common than one might think.
        I know that in Denmark any serious dealer will replace the battery before selling a V1.
        All you can hope for is, that it has not already caused too much damage.
        I’d let a dealer or a skilled technician have a look, if it was mine.

        MM

        #53044
        Madskp
        GOLD Member
          • Denmark
          • Topics Started 35
          • Total Posts 833

          Does it show up in the B&O app or in the Beotool app (assumed it is online)?

          No unfortnuatly ha has not configured the V1 in the app before this happened

          The leaking battery issue is probably more common than one might think. I know that in Denmark any serious dealer will replace the battery before selling a V1. All you can hope for is, that it has not already caused too much damage. I’d let a dealer or a skilled technician have a look, if it was mine.

          Do you know if the leaking battery can cause issues like this?

          Also, do you have any idea if the battery is placed in the power supply or the Video engine PCB?

          #53045
          Guy
          Moderator
            • Warwickshire, UK
            • Topics Started 14
            • Total Posts 1,238

            I have a faulty V1-32 that I bought with a similar fault with similar LED behaviour. I saw reference to a leaking battery somewhere on the forum so I opened up the TV and searched the PCBs inside, and found nothing remotely like a battery! I think my internal investigations damaged something else because now I get no lights whatsoever. It’s now back in a box waiting for donor parts, or to become a donor!

            EDIT: Mine didn’t show up in the app either (when connected to my network via RJ45).

            #53046
            Madskp
            GOLD Member
              • Denmark
              • Topics Started 35
              • Total Posts 833

              so I opened up the TV and searched the PCBs inside, and found nothing remotely like a battery!

              A pitty. It could be nice to know where this battery is placed, and if it could be DIY replaced.

              Worst case if it is like some batteries used on 30 year old computeres, the PCB traces could be destroyed by the battery acid.

              #53047
              Madskp
              GOLD Member
                • Denmark
                • Topics Started 35
                • Total Posts 833

                so I opened up the TV and searched the PCBs inside

                How did you approach the opening of the TV?

                The reason for asking is that the disassembly instructions mentions insertion of protection sheets, and I wonder if that is of a specific material or if it could just be a piece of paper or cardboard?

                Skærmbillede 2024-02-29 kl. 14.18.56

                I guess the purpose is to avoid scratches on the painted surfaces

                #53048
                Guy
                Moderator
                  • Warwickshire, UK
                  • Topics Started 14
                  • Total Posts 1,238

                  IMG_6603 (002)When I first opened mine it was screen downwards on an old cot mattress. I re-inserted the top part of the bracket so it could pivot (unfold) upwards.

                  I then reversed the tv so that the back was downwards and the screen carefully pivoted up.

                  #53049
                  Guy
                  Moderator
                    • Warwickshire, UK
                    • Topics Started 14
                    • Total Posts 1,238

                    I can only assume that those sheets would protect from scratches caused by opening the plastic ‘hinge’ beyond its normal range of movement.

                    #53050
                    Madskp
                    GOLD Member
                      • Denmark
                      • Topics Started 35
                      • Total Posts 833

                      When I first opened mine it was screen downwards on an old cot mattress. I re-inserted the top part of the bracket so it could pivot (unfold) upwards. I then reversed the tv so that the back was downwards and the screen carefully pivoted up.

                      Thanks. Thats a very helpfull view of TV opened up. I do not spot a battery here either, but could of course (why place it so it is easy to get to) be placed on the other side of the PCB. My best guess would be that it is placed on the large mainboard as the function is probably to keep data when the TV has no power.

                      Other possible culprits could also be capacitors on the PSU board. Your photo shows two large ones placed in openings in the PSU board.

                      I can only assume that those sheets would protect from scratches caused by opening the plastic ‘hinge’ beyond its normal range of movement.

                      Maybe it is more nessecary if the TV is opened up 180 degress. I guess that B&O’s description of it is to be 100% sure that a service technitian do not make scratches when he is working on it.

                       

                      #53051
                      Madskp
                      GOLD Member
                        • Denmark
                        • Topics Started 35
                        • Total Posts 833

                        My friend opened up his V1 today and sent me some pictures from the inside.

                        Although the mainboard look a lot like the one in Guy’s V1 I not spot a component that could be a battery although the marking C304 suggest a capacitor.

                        IMG_6506

                        And from a slightly angled view

                        IMG_6507

                        There are no visible leaks from this component, but that of course does not men that it couldn’t be defect.

                        Any thoughts

                         

                        #53052
                        alexsalles
                        BRONZE Member
                          • Topics Started 0
                          • Total Posts 10

                          Im having the same issue with my V1. I noticed there are some voltage written on black thin plastic label around it. and suddenly that come apart and they look like two batteries.

                          I tried to remove the soldering that was holding the clip and I ended up getting the whole clip off the board.

                           

                          Anyone has an idea how to remove the clip from the battery and which kind of battery will fit here? they dont seem to have anything written on it apart from some voltage and amperage on the plastic label.

                          is it two batteries or the lower one is is the actual battery and the top part is a holder that got rusted on it and made them too stuck together?IMG_7695IMG_7698IMG_7694IMG_7693

                          #53053
                          alexsalles
                          BRONZE Member
                            • Topics Started 0
                            • Total Posts 10

                            I took them apart they seem like batteries, I wonder which kind, any ideas?

                             

                            IMG_7703

                            #53054
                            Madskp
                            GOLD Member
                              • Denmark
                              • Topics Started 35
                              • Total Posts 833

                              Based on the markings on the plastic 0.22uf 5.5V ina Google search it is not a battery but a super- / backup capacitor.

                              It seems to be widely available and at a fair price

                              Very interesting if replacing it actually solves the problem. The on you have seems fairly corroded indeed

                              #53055
                              Madskp
                              GOLD Member
                                • Denmark
                                • Topics Started 35
                                • Total Posts 833

                                Btw do you see any corrosion on other components arround this capacitor on the board?
                                Hopefully it did not damage other things than itself

                                #53056
                                alexsalles
                                BRONZE Member
                                  • Topics Started 0
                                  • Total Posts 10

                                  I still have to take the video engine board out to see if there is corrosion, from the top it looks fine.

                                  I found the capacitor on ebay, https://www.ebay.ie/itm/292412377560 just €8.

                                  I will update you guys if that fixes it. Thanks for all the help!

                                  #53057
                                  Madskp
                                  GOLD Member
                                    • Denmark
                                    • Topics Started 35
                                    • Total Posts 833

                                    I still have to take the video engine board out to see if there is corrosion, from the top it looks fine. I found the capacitor on ebay, https://www.ebay.ie/itm/292412377560 just €8. I will update you guys if that fixes it. Thanks for all the help!

                                    Nice. Looking forward to your findings. Would be great if replacing this could make these great TV’sluve a little longer

                                    #53058
                                    alexsalles
                                    BRONZE Member
                                      • Topics Started 0
                                      • Total Posts 10

                                      I had that component replaced and it still doesn’t turn on.

                                      Ive been studying the service manual and it could be that the “IR Receiver & Room Awareness” ( 58Module 8007282 PCB58) need to be replaced. My light turns green for a while which they say on the manual the TV is ready to be used.

                                      Like it doesn’t react to my remote at all and I tried other B&O remotes I have working on other tvs and it doesn’t turn on. I’ve been looking for that module part online and so far no luck. I wonder if the cable that connects to it might be damaged (photo) anyone know what kind/name this cable is?

                                      #53059
                                      Madskp
                                      GOLD Member
                                        • Denmark
                                        • Topics Started 35
                                        • Total Posts 833

                                        I had that component replaced and it still doesn’t turn on.

                                        Too bad that did not work, although it might have need to be replaced anyway based on the condition it was in.

                                        Ive been studying the service manual and it could be that the “IR Receiver & Room Awareness” ( 58Module 8007282 PCB58) need to be replaced

                                        Interesting. There are other B&O products where IR problems are related to failing capacitor. Maybe there are capacitors on PCB58 that need to be replaced. Could yo try to take this PCB out and take some photos of it?

                                        I wonder if the cable that connects to it might be damaged (photo) anyone know what kind/name this cable is?

                                        It is a Ribbon cable. It is probably custom made for this particular TV. If it indeed is damaged an alternative solution could be to desolder the connectors on the boards and solder another flat cable to the solder pads in both ends. This will of course make it harder to disconnect the separate boards, but should not be to often that is nessecary.

                                        #53060
                                        Madskp
                                        GOLD Member
                                          • Denmark
                                          • Topics Started 35
                                          • Total Posts 833

                                          You could also try this thing mentioned in the service manual to confirm whether it is PCB 58

                                          Skærmbillede 2024-03-28 kl. 20.01.10

                                          #53062
                                          Madskp
                                          GOLD Member
                                            • Denmark
                                            • Topics Started 35
                                            • Total Posts 833

                                            So I connected the ethernet cable to it and I was able to turn it on via the b&o app, but there is no picture, I managed to play the radio and it works fine but all I see is black screen. And it still doesn’t respond to the remote.

                                            Ok so the TV is not totally dead. Thats a positive.

                                            Would this issue be on the T-CON board or video engine board ?( even tho it is functioning without image) and the remote not working can be a related or a side effect from the video engine as the IR sensor is attached to it?

                                            Not really sure, but the fact that the IR board connects to the video engine makes it possible that it can be a fault on another board then the IR.

                                            I took some close ups of the boards. the back light one seems like there is some leaking around some parts (brown one and the big black piece) I noticed it today.

                                            I would not suspect these components to be leaking. To me it looks more like solder residue.

                                            I havent checked voltages yet, I need to learn how to do that.

                                            If you have a multimeter set it to measuring DC voltage and measure between the point mentioned in the service manual (provided you can locate it) and a ground point. Ask if you need more advice.

                                            Also on the room awareness module, there a dark spot on the side of a white thing, is that an indicator  that it was blown or something?

                                            It could be something. I can’t locate it on you pictures. Could you make a close up photo of that component?

                                            There are other B&O products where IR problems are related to failing capacitor.

                                            Other than that I don’t see any electrolytic caps on your picture of the IR board, so unless there are some on the other side of it this should not be the issue.

                                             

                                             

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