[Stephen]

On Maniax said

For users who have Deezer Hifi, how do we know using the B&O app whether it is streaming Flac quality or not?

The app used to display Deezer Hifi or Deezer Flac to indicate this, but it’s missing now for the app.

I hadn’t noticed that it’s missing, to be honest, but same with me. Something else that disappeared or they forgot to put back when they updated the app. Like the ability to delete tracks from the play queue. One step forward, two steps back. Mind you, since they released v5.4, I don’t actually know what the steps forward are…

Location: Switzerland

[Stephen]

I just installed v5.9.0.240516566. No change from the previous version that I can see. Despite the claimed ‘Deezer playback improvements’, it is still not possible to delete tracks in the play queue. I have no idea what the putative improvements are.  Back to v5.8 for me……

Location: Switzerland

[Stephen]

On YannChris said

Hello Beoworlders,

New version available: 5.9.0.240515…

Sources are back.

As I do not use Deezer, I cannot test the search function.

Kind regards,

Yann.

The Deezer search function works again but now the play queue doesn’t. Impossible to delete anything from it. It’s pathetic! I am starting to hate B&O. Thankfully, I still run v5.3 of the app on my Mac and it works just fine…

Stephen

Location: Switzerland

[Stephen]

On Stephen said

On YannChris said

After further checks:

– no source selection on Theatre, Beosound 1 and NL/ML Converter.
– sources selection available for Beosound Core.

Already reported through the app.

Yann.

Confirmed. I have a relatively simple system, just a Core and Halo with wired Beolab 1 speakers. B&O app v5.90 seems to work as it should.

Stephen

Correction. The search function in Deezer no longer works. All I get is an error message. It was clearly too much to expect that the new version of the app would function as it should.  Back to v5.8.

 

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Location: Switzerland

[Stephen]

On YannChris said

After further checks:

– no source selection on Theatre, Beosound 1 and NL/ML Converter.
– sources selection available for Beosound Core.

Already reported through the app.

Yann.

Confirmed. I have a relatively simple system, just a Core and Halo with wired Beolab 1 speakers. B&O app v5.90 seems to work as it should.

Stephen

Location: Switzerland

[Stephen]

I don’t like that stand at all. That doughnut base is ugly. I much prefer the original brushed aluminium, elegant stand. But it’s great that they have reintroduced this classic CD player.

Location: Switzerland

[Stephen]

B&O have done a shit job on the app since about v5.3. It’s been going on for many months, maybe even a couple of years. I lost track. I don’t understand how such incompetence can persist in a supposedly ‘high end audio’ company. I don’t think they even test the beta updates of the app. They just fire them out to loyal customers with Test Flight, who have to suffer the endless frustration.

It’s disheartening to read the reviews of the B&O app in the Apple App Store. If I had read those before I had invested in a B&O system, I would probably have gone with Sonos!

Location: Switzerland

[Stephen]

What is going on with the forum? It used to be so user-friendly. What’s with the mysterious pop-ups? Have you let the B&O App developers take over? That will screw things up for sure… ?

Location: Switzerland

[Stephen]

Severed_hand_of_skywalker wrote:

I don’t mean it’s laggy controlling the products. More that the interface and interaction with the halo is a bit choppy. But since it’s just a glorified volume control it doesn’t matter much.

Agreed. If I had paid the full price for my Halo, it would have been exchanged the following day for a full refund. I was lucky to get a great trade-in deal of a Core and Halo for my old Moment, with the Core being essentially free of charge. I think that the Halo while pretty, is pointless and overpriced.

Location: Switzerland

[Stephen]

Welcome back!

Location: Switzerland

[Stephen]

I’ve been traumatised since v5.3 bit the dust ?

Location: Switzerland

[Stephen]

With me, something similar happened a couple of times. I didn’t see flickering but the swirling colours on the Jukebox. It appeared apparently spontaneously. Trying the paperclip-in-the-hole reset did nothing. As you noted, the Moment continues to play music fine via the app. The solution that worked for me was to remove the Jukebox form the Soundheart and let the battery drain completely. Upon recharging, it worked as normal.

Regarding updating the software, you can set this to ‘automatic’ in the Moment’s settings.

Location: Switzerland

[Stephen]

Hiort wrote:

Im surprised that Support give you that response…   …That support says your Moment need to be “repaired” is just stupid.

Indeed, but that is what they told me. At first, I was told to check that the software was up-to-date but that has been set to automatic since I got the Moment. They then sent a software update to my Moment. However, it would not load despite several attempts and several factory resets. It would start downloading the updated software, then fail, retry and then start to reboot, at which point I’d get a triangle with an exclamation mark in it on an otherwise blank Jukebox screen. The Moment then became unresponsive and I had to reboot it. That got old after a few attempts. When I told B&O Support what happened, I was told that that the Moment is ‘defective’.

I‘m now in discussion with my local B&O dealer with a view to swapping the Moment for a Core and Halo, with a substantial discount. I’m visiting the store later in the week for a demo. We shall see…

Location: Switzerland

[Stephen]

I requested it on Discord BeoTalk in November, so I will ask again here:

B&O, please restore the ability do delete an entire play queue in the B&O App, and not just individual tracks. This is a fundamental feature of every other system that employs music streaming. It disappeared after the app was ‘improved’ (?) a few months ago; it would be nice to have to back.

Also, the play queue in the B&O app used to have another great feature. That is, if you clicked on the three-dot symbol to the right of a given track in a play queue, you were given the option to ‘go to artist’. This was very useful when listening to a playlist but it, too, disappeared when the play queue vanished then reappeared in v5.5.2. The play queue was restored with 5.5.2 but with less than optimal functionality.

Location: Switzerland

[Stephen]

Steph wrote:

My Beomaster 5 is broken again. If i want to replace my Beosound 5 with a BS Moment, using only the NAS function and my personal music library, is this a good idea?

My Beosound Moment works better with my DLNA music library (Twonky server) than it does with Deezer. I have read that, depending on the NAS used, some peoples’ Moment may have problems connecting with it. This happens only rarely with my system, and the cause is usually a temporary wifi or network glitch.

Location: Switzerland

[Stephen]

My 9000 is nearly 25 years-old and is on its third CD carriage / laser reader. Having said that, it was in use almost constantly until I bought a Beosound Moment about 9 years ago. I still use the 9000 though and encounter the same issue as you from time to time. With me, it goes to ‘pause’ mode, as if it sees an error on a CD. Usually this is fixed simply by removing the CD and blowing on it to remove any dust or by wiping it with a soft cloth. If it happens with every CD, it’s possible that the laser reader on your 9000 needs a clean. I think you can buy CDs with a small brush on them that can clean the laser. Sometimes, the laser might also need to be realigned, in which case, you need to take it to a B&O dealer. Good luck!

Location: Switzerland

[Stephen]

Hiort wrote:

Connected it to my home network , updatted settings. Connected to my Deezer ( Premium ) and Tunein Radio accaunts. Tunein does not work on Moment at all , Deezer work only through Beoplay APP. Any advice ? May be Moment can work only with Deezer Hi-Fi ? Now I don’t see the mood wheel working , although the wheel itself is visible on the tablet. Search also does not work, album covers are not visible. The tablet only displays the name of the tracks being played and the tracks in the play queue

Hi, much the same here. I have had a Moment since about 2015. It looks great and kinda works well, albeit it took them years to get the B&O App functioning reasonably well (before they also screwed that up completely a few months ago).

But, over the years, I have had repeated problems with the Moment. I never saw the point of the Mood Wheel so never used it. Likewise, I don’t listen to radio so have no idea about Tunein; but I did read recently on the Discord Beotalk server that the Moment no longer supports Tunein.  When I first started using the Moment, the Deezer cover art was displayed on the Jukebox tablet … but this disappeared several years ago. More recently, the artist names also disappeared so that now, on the Jukebox, all that is shown is the song title and play queue.

I have had many discussions with B&O Support about this. Many! It seems that the Beosound Moment has significant issues with music file metadata. This must be specific to Deezer because my Jukebox displays artist and song names as well as cover art when I’m listening to music in my personal DLNA library.  After a great deal of to-ing and fro-ing with B&O Support, trying various potential solutions, they decided that my Moment is defective and should be repaired. Yeah, right!

I always liked the concept of the Beosound Moment. It looks great and, in principal, it should work – especially given the cost of B&O kit. But B&O discontinued it relatively early for reasons that are unclear to me and, frankly, I don’t believe they have any interest in supporting it anymore. As such, I think that the Moment will fall further and further behind other B&O products, software updates and other changes with streaming services and the B&O App and it will become increasingly dysfunctional. Given how much B&O charge for their stuff, I am very disappointed with the Beosound Moment. Time for something different.

Good luck with your Moment. I am curious why you got one now.

Location: Switzerland

[Stephen]

Lalune wrote:

Hi All, I just registered here to find a solution to something that bugs me quite a bit. Forgive me if this has been asked/answered before; I couldn’t find any search engine on the forum. I tried with Google search to no avail. When you search for a specific song using the Bang & Olufsen App and listen to it; how does one can see the album for that song? For instance, in Deezer, I would typically hit the 3 dots and click on “Album Page” to get to the actual album, and then eventually add it to my favorites. How can this be done from the B&O app? Thanks in advance.

To my knowledge, this has never been available on the B&O App. In previous versions, you could click on the three dots icon in the play queue and it would give you two options: 1. to remove the track from the queue or, 2. to go to the artist. The latter option disappeared a few versions ago. No idea why. I have asked the B&O Development Team to put it back. Let’s see…  Our only alternative is to do such searches in Deezer, add a given album to our Deezer favourites, and then use B&O to listen to it.

Location: Switzerland

[Stephen]

Millemissen wrote:

Over and out for the previous/5.3 beta version. From now on forced to use an unfinished and unlogical app M?M

Yep, I too was finally coerced into installing beta 5.5.2. Not happy!

Location: Switzerland

[Stephen]

YannChris wrote:

Hi, A new version is out and no comment. Did anybody dare to try it? I did, another new regression as the radio played on the main product is no more shown on connected products… And of course no progress on existing concerns. Yann.

Yeah, I installed it and, after 5 minutes, reinstalled v5.3. Nuff said!  No perceptible change from where I’m sitting. I just want the various options of the old play queue back.

Location: Switzerland

[Author]

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