Posts by c-larsen
15 total posts15 results
New product launch - beosound theatre?
in Theatre · May 19, 2023 14:01@syrianos82 there are different stages of a beta roll-out. Open beta is the last stage and 2.5.5 is not there yet. I expect it to reach it shortly though. Once that happens it should become available. Regarding BL28 this…
New product launch - beosound theatre?
in Theatre · May 18, 2023 20:26I agree, issues like this should not happen. Unfortunately this particular bug slipped through our testing as it only happens after every 25-30 days. Good news is that the bug is already fixed and the fix is part of vers…
New product launch - beosound theatre?
in Theatre · May 16, 2023 14:57@millemissen Please try power cycling your device, then PUC should be working again. There is a bug currently that can cause PUC to stop working. Luckily a power cycle should fix it and should prevent the bug from re-app…
BeoSound Balance - Audio cuts off after three minutes of playback on Bluetooth
in General Discussion & Questions · Feb 10, 2022 07:06Please check that you are on the latest SW (1.8.10009.11619) It could potentially be an issue with not being on Wi-Fi, however I doubt it. It should not require internet access to use it for bluetooth playback. Is your d…
BeoSound Balance - Audio cuts off after three minutes of playback on Bluetooth
in General Discussion & Questions · Feb 10, 2022 05:50Hi, Sorry to hear you are having issues with Bluetooth playback. From your description it sounds like a bug in the speaker SW. My guess is that for some reason the speaker fails to detect that your phone is playing and t…
BeoSound Balance - Audio cuts off after three minutes of playback on Bluetooth
in General Discussion & Questions · Feb 10, 2022 05:50Hi, Sorry to hear you are having issues with Bluetooth playback. From your description it sounds like a bug in the speaker SW. My guess is that for some reason the speaker fails to detect that your phone is playing and t…
Beosound Balance - Issue with stereo pairing
in General Discussion & Questions · Jan 13, 2022 17:34[quote user="BeoMegaMan"] Not sure if it was mentioned, but if you are subscribed to BETA SW, you will loose the stereo pairing functionality. Just FYI. [/quote] This is not correct. You need to separate the pair to sign…
Beosound Balance - Issue with stereo pairing
in General Discussion & Questions · Jan 13, 2022 17:32Glad to hear it is working. It should work on both 2.4 GHz and 5 GHz so I am glad to hear this is also the case. It could be the band separation that helped but it could also be the improvements done in the latest softwa…
Beosound Balance - Issue with stereo pairing
in General Discussion & Questions · Jan 12, 2022 08:23[quote user="matteventu"] There should be more people like you in the forum :) So you're confirming the Mozart products use a wireless connection on the 5GHz band encoded with LC3plus to communicate each other when stere…
Beosound Balance - Issue with stereo pairing
in General Discussion & Questions · Jan 11, 2022 22:06Glad to help. I think you will benefit a lot from separating the two bands by fx creating <ssid_2_4> and <ssid_5> so you know which devices is running on which band. Once that is done I would recommend to try to connect …
Beosound Balance - Issue with stereo pairing
in General Discussion & Questions · Jan 11, 2022 21:05[quote user="Csaba"] [quote user="matteventu"] Can you try to entirely disable the 2.4GHz SSID (ensuring the BS Balance are connected to the 5GHz band) in your routers/APs control panel, and see after that if the sound f…
Beosound Balance - Issue with stereo pairing
in General Discussion & Questions · Jan 11, 2022 14:36[quote user="Csaba"] [quote user="c-larsen"] I have reached out to you in an e-mail to get some more information - I will be happy to assist in some debugging as to why you are facing these issues. [/quote] Hey, that is …
Beosound Balance - Issue with stereo pairing
in General Discussion & Questions · Jan 11, 2022 12:59I have reached out to you in an e-mail to get some more information - I will be happy to assist in some debugging as to why you are facing these issues.
Beta for Mozart platform products available
in General Discussion & Questions · Nov 10, 2021 08:56[quote user="mr_anders_son"][quote user="c-larsen"] All of these use cases should work. It would be really helpful if you can submit this feedback via the app or send me the serial number of your Emerge in a PM then I wi…
Beta for Mozart platform products available
in General Discussion & Questions · Nov 10, 2021 08:41[quote user="Hiort"] FYI Tried the following: Play TV source on Beovision 11 and using B&O app to expand sound to Emerge. NOT WORKING Using B&O app to select TuneIn channel to play on Emerge. NOT WORKING Using B&O app to…