Once again, again………I am experiencing problems with the PUControlling on my Theatre.

It seems there was a (partial) update recently - anyway after that update controlling of my TV/Blu Ray player does not work.
I did reinstall the PUCs including restarting just to be sure.
Everything works fine with the original remotes.

Anyone with this problem out there too?

It seems that PUControlling with the Theatre has no high priority.
Those who check the updates (before release) do not seem to use external devices with PUControl - maybe they just rely on CEC control or do not check with external devices at all (using only the LG apps).
Or they do not perform real life control.

Personally I prefer PUC, because it - when it works - is better than just using CEC.
Furthermore it is a feature, that B&O offers and therefore it should work.
After all PUC has been used for decades, they should know how to do that.

My wife keeps asking, why we had to have this unreliable tv - the former Avant 1st gen worked flawless.
Referring to the superiour sound qualities of the Theatre does not count much for her.
Would be sad to give up the Theatre/LG - but honestly I am very tempted.
It is a PIA ?

Anyone?

P.S.
Of course I have send a report and the logs - now waiting for a reaction.
The current sw version is 2.5.3.141

MM

I have previously cited 2 main bugs with the Theatre - one relating to configuration of the BR1 remote via the App - and too many renaming's locks the BR1 up (this is a Theatre problem - not a BR1 problem) and the other about changing the PUC configuration when you have the source actively open in the Theatre. Again, another lock-up and a PIA to get out of.

As always, a full factory reset of the Theatre is most often the quickest way to get everything working. Since locking down my entire Theatre configuration (5.0.4 speaker config, Kaleidescape PUC, Oppo PUC, TV Lists and stations etc...) my Theatre has been rock-solid.

I think the problem is one of the core operating system of the Theatre is not very stable. Add something, then change something...hang-ups. Add everything from factory in one go exactly how you want it....and no problems seem to be presented?

Yes, I had this exact same problem on my bedroom Theatre a month ago.

To be clear, the BR1 List button would show on its screen the PUC function list, but none of the functions did anything. It was as if that while the BR1 still had the list, the Theatre just went deaf to any PUC commands sent from the BR1.

I got nowhere with my dealer, long story.

I factory reset everything, including deleting the B&O app from the LG tv, and once it was all set up again, its been fine.

I think someone on Discord posted a similar issue, to which Christian responded that a power cycle should fix it (I actually didnt try that, and did the reset route above, but if it recurs, a power cycle should be the first thing to try I guess)

But it certainly tested my patience.

@millemissen Please try power cycling your device, then PUC should be working again. There is a bug currently that can cause PUC to stop working. Luckily a power cycle should fix it and should prevent the bug from re-appearing. We expect to have a SW fix out soon also.

@10
I did not change anything.
My configuration has been the same for a long time - basicly from the start…..because I though out pretty much how I wanted it to be from day one and I know how to.
PUC/devices have been the same all the time.

This occured after an automatic update.
I had that once before.
This time while I was away - so I got an annoyed text from my wife.
Unfortunately she did not remember where the Apple remote was.
Luckily she was clever enough to take her iPad to cast to the CC dongle, which does work, but is inconvenient in the long run.

Resetting the entire Theatre setup in order to start from schratch is a h*ll lot of work, which I’d rather avoid. Also because the unit otherweise basicly does what I want it to.
The question is…..why does the PUC function stop working just because of an update?

Anyway thanks for commenting - maybe a total reset (and turning off automatic update) eventually will be the solution.
Maybe some time when I have a lot of spare time.
However, I bought this combo to enjoy improved sound and picture and not to tinker with setting up procedures.

MM

@c-larsen

Well, that (workaround) solved it - both devices are now PUControlable with the Beoremote again.

MM

I see new Theatre software is available for a non-beta like me. Busy at the minute but will check it out at the weekend.

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Could you post build number please to compare to beta?

v2.5.3