[Stephen]

Beofile7 wrote:

My Beoconnect Core continuously loses it’s connection and needs rebooting to regain it. Is anyone else experiencing this?

My core has done exactly the same thing since I bought it nine months ago. It crashes on a regular basis, at least once every week or two. It just stops and is unreachable for no apparent reason. If I disconnect it and then reconnect, it works again after it has rebooted. It is connected via a network cable. I contacted my local B&O dealer a few days ago. He said he’d look into it. This is clearly a known issue.

[Stephen]

This is a good discussion. I am still using my 25 year-old Beosound 9000 and it still sounds great connected to my 16 year-old BeoLab 1 speakers. The 9000 is now on its third CD drive but my local dealer can organise repairs and servicing. I think you can still buy 9000s but most if not all will have been refurbished. Still looks great too.

Stephen

[Stephen]

I uploaded my entire Apple Music/iTunes library to a Twonky server, but any DLNA server should work. The B&O app works well with this and plays my Apple Music collection flawlessly.

[Stephen]

Nowadays, I also use AirPlay to the Core from Deezer, Bandcamp and Apple Music. Their play queues behave well. In fact, I have more or less given up using the B&O app on my iPhone. I have also stopped testing the newer beta versions because, as far as I can see, all they do is get worse in functionality, not better. I may wait for a few months before retrying any new beta version. I lost faith in B&O as an app provider. They lost their way a long time ago.

[Stephen]

MartinBerk wrote:

Does anyone know how to clear the Play queue in one go? I am using the Tidal integration. There’s like a million songs in there now and I don’t want to delete those songs one by one.

I don’t use Tidal but, with Deezer, the ability to clear the entire Play Queue disappeared after v5.3 of the B&O app. No explanation, nothing. That was over a year ago and we’re now at v6.0. Despite repeated requests to the black hole they call Customer Support, B&O has done nothing about restoring the Play Queue delete button.

What may work for you is to put your system on standby for a minute. With my B&O Core, this works. Not ideal but quicker than deleting a large queue song by song. Thankfully, I kept v5.3 on my Mac so I can still delete the play queue there.

[Stephen]

Millemissen wrote:

A new 6.xxxx version today. Anyone noticed a change? MM

Yes, it now lists your favourite Deezer artists and albums in a random order. Alphabetical is clearly illogical. One step forward, three steps back…

[Stephen]

The usual meaningless twaddle. What it means is: “We have received your message and passed the buck to someone else who may or may not respond… and we don’t actually care anyway, we’re just here to make you feel better”. It means nothing. Customer Care is a messaging service. I have had many similar responses from them and, more often than not, nothing transpired.

[Stephen]

On altist said

… I’ve written to Customer Care but I don’t know how much success that will elicit given their past history in such matters, as frequently commented upon here and elsewhere. Fingers crossed!

I wish you luck with that. Customer Care (which itself is a misnomer) is basically a messaging service. In my experience, if they even respond, it is usually with predictable and fairly useless platitudes like ‘we will forward your issue to our Development Team’, after which, it often disappears into the ether. I even learned (from Customer Care) that the developers don’t normally even communicate back to the Customer Care. Sometimes, however, the developers do actually get back to you directly but, again in my experience, they aren’t particularly helpful.

B&O has to know by now what a pathetic thing the app has evolved to over the last year or two. As mentioned several times here, they release new versions of the app seemingly without testing whether the problems with previous versions have been fixed. Their strategy, if there even is one, with this app is invisible to testers and customers.

My workaround was to purchase a B&O Core. With that, I can play Deezer and my DLNA Apple Music library on my Mac directly. I don’t need the app for anything except, perhaps, changing settings which I don’t often do. For those people who have a more complex B&O system than me though, it doesn‘t seem to be so straightforward. These guys are more dependent on the app to control their TVs, multiple speaker systems, etc.

[Stephen]

On altist said

…If anyone could tell me how to roll back my app version to an earlier one that does work I would most grateful!

If you’re a beta tester, it is always possible to reinstall previous builds of the app that are available in Test Flight. However, all new builds expire after 90 days and the only option then remaining is to reinstall whatever the most recent versions are that haven’t expired yet. The current beta version is 5.9.0. For me, v5.8.1 is less crap than v5.9.0, so I reinstalled 5.8.1 on my iPhone. It will expire 28 days from today, after which the most recent beta will automatically be installed. We all keep hoping that the next version will be great – like it last was in v5.3 (which I still run on my MacBook).

If you are not a beta tester, I believe that you are stuck with the current ‘live’ version available in the Apple App store. I don’t believe that it is otherwise possible to ‘roll back … to an earlier version’.

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[Stephen]

Thanks both, for the explanations. My ‘simple’ B&O system consists of a 24 year old Beosound 9000 CD player, 20 year old Beolab 1 loud speakers, a Halo, a Core and the app. The only ones that have never let me down are those that are two decades old. OK, I had to replace the CD motor in the 9000 a couple of times but, given how heavily it gets used, that’s acceptable; moving parts wear and tear.

The sad, disabled, pathetic thing that the app has become has been discussed amply here and elsewhere. In the few months I have owned it, the Halo has frozen a couple of times, for no apparent reason, and the Core just stops working every couple of weeks. Conks out suddenly and completely and has to be rebooted.

[Stephen]

That’s interesting. Thanks for the explanation. I’ve come to appreciate that my B&O system is relatively simple. I haven’t owned a TV for more than 20 years but I listen to music, via my Core and the B&O App, just about every day, all day. I also play CDs on my 24 year old 9000. They do sound better.

I install every beta version of the app quickly and, of late, when it’s clear they haven’t fix the problems I have reported, I reinstall to the last beta version available that I know works. It must be terrible for those of you who have B&O TVs, multi-room speakers, etc.

Increasingly however, I hate the app. Deezer and Apple play queues work just fine so how come B&O have screwed it up – on their own app – completely? The B&O app evolved from something that was pretty good to an inconsistent piece of shit, and I have seen no evidence that they know how to fix it properly for all customers.

So, more and more, the hub of my system is the Core simply because that’s what my Beolab1 speakers are connected to, but I listen to music on Deezer or Apple Music that is dropped from those apps directly to the Core. I just bypass the app. I’m not even sure why I haven’t deleted it yet. Maybe I’m fantasising on a hope that B&O will eventually fix it. As I mentioned, I find the Halo to be pretty pointless; I can do everything it can with my iPhone or Mac.

Stephen

[Stephen]

The Halo can pause and play music that’s already playing as well as skip to the next or previous track. But it can’t be used to select a given album or song to play. The app is needed for that. Right?

[Stephen]

Sure but the Halo can’t be used to select music you want to listen to. You need the app for that. Or am I missing something?

[Stephen]

I have a Halo. It’s pretty but, in my view, pretty useless too. I’d be interested to learn how you intend to replace the app with a Halo. As far as I can tell, it’s just an expensive volume control. Waste of money.

[Stephen]

On Millemissen said

I see no changes either for my use.

Can any one tell us, what it is that has changed?
Would be nice to know what to test 🤔

MM

The damn app has been testing my patience for a long, long time! 🤣

[Stephen]

On Maniax said

For users who have Deezer Hifi, how do we know using the B&O app whether it is streaming Flac quality or not?

The app used to display Deezer Hifi or Deezer Flac to indicate this, but it’s missing now for the app.

I hadn’t noticed that it’s missing, to be honest, but same with me. Something else that disappeared or they forgot to put back when they updated the app. Like the ability to delete tracks from the play queue. One step forward, two steps back. Mind you, since they released v5.4, I don’t actually know what the steps forward are…

[Stephen]

I just installed v5.9.0.240516566. No change from the previous version that I can see. Despite the claimed ‘Deezer playback improvements’, it is still not possible to delete tracks in the play queue. I have no idea what the putative improvements are.  Back to v5.8 for me……

[Stephen]

On YannChris said

Hello Beoworlders,

New version available: 5.9.0.240515…

Sources are back.

As I do not use Deezer, I cannot test the search function.

Kind regards,

Yann.

The Deezer search function works again but now the play queue doesn’t. Impossible to delete anything from it. It’s pathetic! I am starting to hate B&O. Thankfully, I still run v5.3 of the app on my Mac and it works just fine…

Stephen

[Stephen]

On Stephen said

On YannChris said

After further checks:

– no source selection on Theatre, Beosound 1 and NL/ML Converter.
– sources selection available for Beosound Core.

Already reported through the app.

Yann.

Confirmed. I have a relatively simple system, just a Core and Halo with wired Beolab 1 speakers. B&O app v5.90 seems to work as it should.

Stephen

Correction. The search function in Deezer no longer works. All I get is an error message. It was clearly too much to expect that the new version of the app would function as it should.  Back to v5.8.

 

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[Stephen]

On YannChris said

After further checks:

– no source selection on Theatre, Beosound 1 and NL/ML Converter.
– sources selection available for Beosound Core.

Already reported through the app.

Yann.

Confirmed. I have a relatively simple system, just a Core and Halo with wired Beolab 1 speakers. B&O app v5.90 seems to work as it should.

Stephen

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