[Stephen]

I got a reply from B&O support (see attachment). Looks like they’re on it but no information about when we might see a fix…

 

Attachments:

You must be logged in to view attached files.

Location: Switzerland

[Stephen]

Same here. See also this thread:

https://forum.beoworld.org/forums/topic/update-app-of-the-bo-7-0-0/

Location: Switzerland

[Stephen]

Thanks Yann but the only options with a screenshot are to save to photos, save to files or delete. There is no option to share the Beta evaluation. In fact, I no longer receive beta versions in TestFlight. They seem to have stopped that.

Furthermore, now when I open the app, ironically, the only library shown is my DLNA. There is no longer the option to play Deezer music, even if I close the app and restart it. What a mess they keep making of this app! The fiddle about with it but clearly don’t test it thoroughly before unleashing it on their frustrated customers.

Reckon I will delete the app and go back to Airplay directly from Deezer or Apple Music. Those apps always work.

Location: Switzerland

[Stephen]

Same issue here. After I installed App v7.0.0 on my iPhone, it no longer listed my Twonky DLNA library. I had to add it back; this has always taken up to 30 seconds but, with v7.0.0, in order to see the DLNA listed in the app, I had to close then restart it.  Sadly then, when I click on ‘Play’ at the top of the screen, it says ‘unable to insert in queue’ as noted above. It will play individual tracks if I select one but, in order to play an entire album, I have to add individual tracks one at a time to the queue.

And you can’t even contact B&O Support through the app anymore. Probably because they get swamped with error reports and complaints. I have reported this issue to B&O via email. Hopefully they can fix it soon.

I am so glad the I kept App v5.3.1 on my MacBook. It’s still the best and most reliable version, IMO. Every version of the app after 5.3 has been plagued with problems.

Location: Switzerland

[Stephen]

BeoKei wrote:

I’ve experienced similar problems with a Core that is constantly on Deezer or Airplay. Every 24 hours or so it will stop being accessible or playable until you power cycle it.

Thanks for posting the information. Glad it’s not just me. However, every 24 h would drive me to distraction. Once a week or less frequently, I can cope with. Anyway, I wrapped my Core in aluminium foil 8 days ago. So far, so good…

Location: Switzerland

[Stephen]

SaltineSurfer wrote:

are you using the original b&o power supply for it?

Yes

Location: Switzerland

[Stephen]

Update on the mysterious BeoSound Core behaviour. It continues to crash at least weekly but seemingly at random times. I was pretty sure that this is nothing to do with WLAN, router or music source.

As mentioned before, I had wondered if something in the house is interfering with the Core. I noticed a few weeks ago that, if I opened or closed my electronically controlled window blinds. the Core, often but not always, seemed to just stop playing. This also happened once when the doorbell rang. I had put this down to coincidence previously but now I’m sure that, when opening or closing the blinds, the Core crashes.

My local B&O dealer discussed the problem with B&O and they suggested wrapping the Core in aluminium foil, as the dysfunction may be related to interference from various frequencies, such as those emitted by motorized blinds or similar devices. So, my Beosound Core is now shiny silver. Let’s see…

Location: Switzerland

[Stephen]

Severed_hand_of_skywalker wrote:

Ouch, thats a good deal? Did the Moment cost 5x more than that combo.

Yes, an arm and a leg. My adventures with the Moment, and subsequently, the B&O app marked the beginning of my chronic decline in faith in B&O.

Location: Switzerland

[Stephen]

I can empathise with your frustrations. I purchased a BeoSound Moment shortly after B&O introduced this device… what… ten years ago? It looked nice and, when it worked, it was great. I never saw the point of having the Jukebox and Soundheart as separate components and that wood effect side of the Jukebox seemed a pointless gimmick; it looked awful too.

But the Moment never really functioned well or consistently in all the years I owned it. It crashed or locked on a regular basis for no apparent reason. The Moment and the B&O app had problems communicating with each other (don’t get me started about the App!). B&O Support were, to all intents and purposes, useless when I asked for help. I considered the Moment a monumental waste of money. A disgrace given how much B&O kit costs. And then, they discontinued it shortly after introducing it. WTF was B&O thinking?

It got so bad that my local dealer eventually offered me a good trade-in deal: I got a Core and a Halo for next to nothing in exchange for my troublesome Moment. Oh, and it did have what might have been a small ‘smudge’ in the middle of the Jukebox screen. I just assumed that the adhesive holding the glass in place had deteriorated. I have no idea if the battery was at fault.

I can’t say that I’m much impressed with the Core or Halo either. The former crashes faithfully every two weeks or so and has to be rebooted. The Halo is, in my opinion, a fancy, overpriced volume control. I rarely even remember that it’s there.

Thank goodness for my trusty old BeoSound 9000 CD player. I’ve had it for 25 years and it has never let me down. It’s on its third CD motor but that’s OK. It has seen very heavy use and moving parts wear.

Location: Switzerland

[Stephen]

Peter wrote:

… if I wanted to ask a question about B&O, Beoworld would be my first port of call.

Me too. I abandoned the Discord B&O channel several months ago. It got too cluttered with not-very-informative, often lengthy commentary about systems that others own which, frankly, is of no interest to me although I accept that others are interested in this topic.

I also got fed up with the many (unresolved) requests (including mine) for B&O (who supposedly ‘dial in’) to fix the multitude of problems with their devices or their App. The latter has started to improve, finally, after a long, long period of inconsistency, loss of functionality and, general sloppiness. It still isn’t as good or attractive as it was a few years ago. I’m still using v5.3.1 on my MacBook. Love it! I think normal people are now up to v6.6-something…

In my opinion, this forum here is the go-to for information and advice about B&O systems. Hat off to the guys who administer it and to the diligent members who stand guard!

 

Location: Switzerland

[Stephen]

Still, I appreciate the efforts. Thanks all.

It’s annoying but, if I disconnect then reconnect the Core, it works fine… Until the next time it crashes in a week or two… 😀

Location: Switzerland

[Stephen]

It’s a Beosound Core wire-connected to a pair of Beolab 1 loudspeakers that have worked flawlessly for 20 years.

Location: Switzerland

[Stephen]

Millemis wrote:

You could try to connect a streaming source e.g. the Macbook (with a physical connection/a cable) to the aux input of the Core…

…in order to see, if the Core still drops out, when it does not depend on your wifi or ethernet connection.

MM

Thanks for the suggestion, however, the core crashes are sporadic and unpredictable, usually a week or two apart; it would be totally impractical as my Mac gets moved around a lot.

Location: Switzerland

[Stephen]

Thanks for your suggestions. I do appreciate your time and input.

My audio setup is very simple and I haven’t owned a TV for >20 years. I have the Core, Halo, MacBook and iPhone as my music system, sourcing Deezer, DLNA, Bandcamp or Apple Music. Apart from an old 9000 multi-CD player that is independent of the ether, that’s it! I don’t know what else I could connect to the ethernet cable.

My suspicion is that the Core might be susceptible to small power surges in the domestic electrical circuit. Nothing else connected to my router or wifi has a single problem. In fact, the only problems I ever have are with B&O devices… or their inconsistent, often crappy app!

Location: Switzerland

[Stephen]

I should add that I often listen to music from Deezer or Bandcamp or Apple Music by airdrop, as opposed to using the B&O app, through the Core. Makes no difference; it crashes regardless of source

Location: Switzerland

[Stephen]

I stream only with Deezer or with my personal DLNA library. I don‘t use other streaming services and I never listen to radio.

Location: Switzerland

[Stephen]

Yes, tested it both with wifi and ethernet. When it crashes, the music just stops. The Halo can no longer find it; says it’s offline. The only solution seems to be to reboot the Core.

Location: Switzerland

[Stephen]

Severed_hand_of_skywalker wrote:

Are you on ethernet or Wifi? What is it doing when it crashes?

Whether I’m on wifi or ethernet makes no difference.

Location: Switzerland

[Stephen]

I like Deezer and hope that B&O retain it as an option.

Location: Switzerland

[Stephen]

Beofile7 wrote:

My Beoconnect Core continuously loses it’s connection and needs rebooting to regain it. Is anyone else experiencing this?

My core has done exactly the same thing since I bought it nine months ago. It crashes on a regular basis, at least once every week or two. It just stops and is unreachable for no apparent reason. If I disconnect it and then reconnect, it works again after it has rebooted. It is connected via a network cable. I contacted my local B&O dealer a few days ago. He said he’d look into it. This is clearly a known issue.

Location: Switzerland

[Author]

Posts