[Stephen]

Update on the mysterious BeoSound Core behaviour. It continues to crash at least weekly but seemingly at random times. I was pretty sure that this is nothing to do with WLAN, router or music source.

As mentioned before, I had wondered if something in the house is interfering with the Core. I noticed a few weeks ago that, if I opened or closed my electronically controlled window blinds. the Core, often but not always, seemed to just stop playing. This also happened once when the doorbell rang. I had put this down to coincidence previously but now I’m sure that, when opening or closing the blinds, the Core crashes.

My local B&O dealer discussed the problem with B&O and they suggested wrapping the Core in aluminium foil, as the dysfunction may be related to interference from various frequencies, such as those emitted by motorized blinds or similar devices. So, my Beosound Core is now shiny silver. Let’s see…

Location: Switzerland

[Stephen]

Severed_hand_of_skywalker wrote:

Ouch, thats a good deal? Did the Moment cost 5x more than that combo.

Yes, an arm and a leg. My adventures with the Moment, and subsequently, the B&O app marked the beginning of my chronic decline in faith in B&O.

Location: Switzerland

[Stephen]

I can empathise with your frustrations. I purchased a BeoSound Moment shortly after B&O introduced this device… what… ten years ago? It looked nice and, when it worked, it was great. I never saw the point of having the Jukebox and Soundheart as separate components and that wood effect side of the Jukebox seemed a pointless gimmick; it looked awful too.

But the Moment never really functioned well or consistently in all the years I owned it. It crashed or locked on a regular basis for no apparent reason. The Moment and the B&O app had problems communicating with each other (don’t get me started about the App!). B&O Support were, to all intents and purposes, useless when I asked for help. I considered the Moment a monumental waste of money. A disgrace given how much B&O kit costs. And then, they discontinued it shortly after introducing it. WTF was B&O thinking?

It got so bad that my local dealer eventually offered me a good trade-in deal: I got a Core and a Halo for next to nothing in exchange for my troublesome Moment. Oh, and it did have what might have been a small ‘smudge’ in the middle of the Jukebox screen. I just assumed that the adhesive holding the glass in place had deteriorated. I have no idea if the battery was at fault.

I can’t say that I’m much impressed with the Core or Halo either. The former crashes faithfully every two weeks or so and has to be rebooted. The Halo is, in my opinion, a fancy, overpriced volume control. I rarely even remember that it’s there.

Thank goodness for my trusty old BeoSound 9000 CD player. I’ve had it for 25 years and it has never let me down. It’s on its third CD motor but that’s OK. It has seen very heavy use and moving parts wear.

Location: Switzerland

[Stephen]

Peter wrote:

… if I wanted to ask a question about B&O, Beoworld would be my first port of call.

Me too. I abandoned the Discord B&O channel several months ago. It got too cluttered with not-very-informative, often lengthy commentary about systems that others own which, frankly, is of no interest to me although I accept that others are interested in this topic.

I also got fed up with the many (unresolved) requests (including mine) for B&O (who supposedly ‘dial in’) to fix the multitude of problems with their devices or their App. The latter has started to improve, finally, after a long, long period of inconsistency, loss of functionality and, general sloppiness. It still isn’t as good or attractive as it was a few years ago. I’m still using v5.3.1 on my MacBook. Love it! I think normal people are now up to v6.6-something…

In my opinion, this forum here is the go-to for information and advice about B&O systems. Hat off to the guys who administer it and to the diligent members who stand guard!

 

Location: Switzerland

[Stephen]

Still, I appreciate the efforts. Thanks all.

It’s annoying but, if I disconnect then reconnect the Core, it works fine… Until the next time it crashes in a week or two… 😀

Location: Switzerland

[Stephen]

It’s a Beosound Core wire-connected to a pair of Beolab 1 loudspeakers that have worked flawlessly for 20 years.

Location: Switzerland

[Stephen]

Millemis wrote:

You could try to connect a streaming source e.g. the Macbook (with a physical connection/a cable) to the aux input of the Core…

…in order to see, if the Core still drops out, when it does not depend on your wifi or ethernet connection.

MM

Thanks for the suggestion, however, the core crashes are sporadic and unpredictable, usually a week or two apart; it would be totally impractical as my Mac gets moved around a lot.

Location: Switzerland

[Stephen]

Thanks for your suggestions. I do appreciate your time and input.

My audio setup is very simple and I haven’t owned a TV for >20 years. I have the Core, Halo, MacBook and iPhone as my music system, sourcing Deezer, DLNA, Bandcamp or Apple Music. Apart from an old 9000 multi-CD player that is independent of the ether, that’s it! I don’t know what else I could connect to the ethernet cable.

My suspicion is that the Core might be susceptible to small power surges in the domestic electrical circuit. Nothing else connected to my router or wifi has a single problem. In fact, the only problems I ever have are with B&O devices… or their inconsistent, often crappy app!

Location: Switzerland

[Stephen]

I should add that I often listen to music from Deezer or Bandcamp or Apple Music by airdrop, as opposed to using the B&O app, through the Core. Makes no difference; it crashes regardless of source

Location: Switzerland

[Stephen]

I stream only with Deezer or with my personal DLNA library. I don‘t use other streaming services and I never listen to radio.

Location: Switzerland

[Stephen]

Yes, tested it both with wifi and ethernet. When it crashes, the music just stops. The Halo can no longer find it; says it’s offline. The only solution seems to be to reboot the Core.

Location: Switzerland

[Stephen]

Severed_hand_of_skywalker wrote:

Are you on ethernet or Wifi? What is it doing when it crashes?

Whether I’m on wifi or ethernet makes no difference.

Location: Switzerland

[Stephen]

I like Deezer and hope that B&O retain it as an option.

Location: Switzerland

[Stephen]

Beofile7 wrote:

My Beoconnect Core continuously loses it’s connection and needs rebooting to regain it. Is anyone else experiencing this?

My core has done exactly the same thing since I bought it nine months ago. It crashes on a regular basis, at least once every week or two. It just stops and is unreachable for no apparent reason. If I disconnect it and then reconnect, it works again after it has rebooted. It is connected via a network cable. I contacted my local B&O dealer a few days ago. He said he’d look into it. This is clearly a known issue.

Location: Switzerland

[Stephen]

This is a good discussion. I am still using my 25 year-old Beosound 9000 and it still sounds great connected to my 16 year-old BeoLab 1 speakers. The 9000 is now on its third CD drive but my local dealer can organise repairs and servicing. I think you can still buy 9000s but most if not all will have been refurbished. Still looks great too.

Stephen

Location: Switzerland

[Stephen]

I uploaded my entire Apple Music/iTunes library to a Twonky server, but any DLNA server should work. The B&O app works well with this and plays my Apple Music collection flawlessly.

Location: Switzerland

[Stephen]

Nowadays, I also use AirPlay to the Core from Deezer, Bandcamp and Apple Music. Their play queues behave well. In fact, I have more or less given up using the B&O app on my iPhone. I have also stopped testing the newer beta versions because, as far as I can see, all they do is get worse in functionality, not better. I may wait for a few months before retrying any new beta version. I lost faith in B&O as an app provider. They lost their way a long time ago.

Location: Switzerland

[Stephen]

MartinBerk wrote:

Does anyone know how to clear the Play queue in one go? I am using the Tidal integration. There’s like a million songs in there now and I don’t want to delete those songs one by one.

I don’t use Tidal but, with Deezer, the ability to clear the entire Play Queue disappeared after v5.3 of the B&O app. No explanation, nothing. That was over a year ago and we’re now at v6.0. Despite repeated requests to the black hole they call Customer Support, B&O has done nothing about restoring the Play Queue delete button.

What may work for you is to put your system on standby for a minute. With my B&O Core, this works. Not ideal but quicker than deleting a large queue song by song. Thankfully, I kept v5.3 on my Mac so I can still delete the play queue there.

Location: Switzerland

[Stephen]

Millemissen wrote:

A new 6.xxxx version today. Anyone noticed a change? MM

Yes, it now lists your favourite Deezer artists and albums in a random order. Alphabetical is clearly illogical. One step forward, three steps back…

Location: Switzerland

[Stephen]

The usual meaningless twaddle. What it means is: “We have received your message and passed the buck to someone else who may or may not respond… and we don’t actually care anyway, we’re just here to make you feel better”. It means nothing. Customer Care is a messaging service. I have had many similar responses from them and, more often than not, nothing transpired.

Location: Switzerland

[Author]

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