B&O app conflict with Deezer solved (!)

[XavierItzmann]

My (paid) Deezer subscription has never worked on the B&O app, updated to the very latest version 4.7.023… and running on the very latest iOS and iPad OS.  This was reported to B&O months ago, who replied that they were aware of the bug.  In my house, there are 2 recent model iPhones and 2 recent iPads that are used daily.  The failure mode is that upon pressing the “music”/”music note” icon at the bottom of the app, B&O asks me to “reactivate Deezer Premium.”

In a drawer we keep an ancient iPad 4 because of some software that can’t run on newer iPad OS.  Until today it didn’t have the B&O app.  Just today I downloaded the most recent version of B&O available for it: 3.16.1.38790.

Well, after logging it into my B&O account, the old iPad automagically downloaded my Deezer credentials and now only Deezer works… if started from the A6.

If Deezer is started from the BLC NL/ML, a warning is issued: “The selected product does not support playing Deezer content.”  However the BLC NL/ML can join the A6.

Baffling.

[ebnrob]

I’ve also had this same issue for many months, so thanks for posting this. I’ll update the app and will see if it works now for me too.

[XavierItzmann]

ebnrob, you may have misunderstood me.  There is no new version that works (in my case).

On the contrary, the surprise is that using an obsolete iPad with ancient Apple and B&O software, Deezer works… on the obsolete iPad.

On my new devices with the latest Apple and B&O software, no joy.

[Archm@ge]

Hi,

The Deezer build-in steaming works fine in B&O App(verison: 4.8.023….) on my IOS(16.4.1), hope you have also resloved this issue?

[Rolli]

Hi,

i am facing the very same issue described above (“reactivate Deezer Premium”). Thus I can not get access to deezer within the B&O App (Version 4.8) Even though most recent Apple Software is installed and there is definitely nothing wrong with the deezer subscription itself.

I contacted B&O Support several month ago and in the end they were unable to resolve this issue. Their repeated answer: I should be patient … After a few month I contacted them again and the answer was again: we are sorry and I should be patient.

What can I say: Even though I am a B&O customer for decades and quite adore their products I am loosing faith if B&O aspiration of being a premium brand can cope with the quality and functionality of their products. The deezer incompatibility is not the first observation that brings me to the conclusion that B&O is taking a rather sad direction.

However: Thanks for bringing this up. At least now I know that I am not the only one facing this type malfunctioning.  I would be glad if someone finds a trick how resolve this.
kind regards Rolli

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