No software updates on various B&O products: Essence MK2, Beosound 1 MK1 …

[T.W.G]

Hi,

strange phenomenon which I’m unable to solve:
Multiple devices do NOT get software updates. Every check with the B&O app or through their webinterface says that I already have the latest software.

Latest software from B&O should be 6.x (April 2025) but the affected products are all a few software versions behind (2.x).

4 Affected products:
– 2x Beosound 1 MK1
– 2x Beosound Essence MK2

Beoremote Halo or the M3s are on the latest software without any problems.

Is there any solution for this?

[Guy]

Have you checked against the latest listed releases here? https://update.bang-olufsen.com/products

According to page 3 of the link, Essence Mk2 latest update was released 9 Apr 25.  I will connect my Essence later and check that it updates OK.

Location: Warwickshire, UK
My B&O Icons:

[T.W.G]

Thanks for the helpful links of software releases.

Both Essence MK2 are stuck on version 2.x while the B&O website shows your mentioned April 2025 update with version 6.x
But the Essences and the Beosounds will not recognise that there is newer software available. All stuck a few versions earlier.

[Guy]

I just connected my Essence – it is showing as avail:

Location: Warwickshire, UK
My B&O Icons:

[Guy]

And has successfully updated to version 6.0.57105.69827962

Location: Warwickshire, UK
My B&O Icons:

[T.W.G]

mine doesn’t. Still says software is up to date.

[Guy]

That’s a bit strange.  Are you sure it is connected to the network, and that the network has access to internet?  You could maybe connect straight to your internet modem/router using RJ45 and try again.

Location: Warwickshire, UK
My B&O Icons:

[T.W.G]

Guy wrote:

That’s a bit strange.

Exactly 🙂

Yes, all devices are connected to the internet, play multiroom audio, streaming B&O radio from the internet etc.

[Guy]

Have you got ‘Power Saving’ turned on in Settings?  Apparently that ‘limits certain functions’, so I suppose it could include SW update.

You could also try a reset to factory settings and set up again.

Location: Warwickshire, UK
My B&O Icons:

[T.W.G]

Good morning,

– Power savings where off
– reboot didn’t help

Did a factory reset on all 4 devices yesterday and set them up again. That finally helped: All 4 are on software version 6.x april 2025 now.

Thanks for helping 🙂

[Author]

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