I had the same problem, that the sled touched the back of the cd´s.
The thing that fixed it, was to straighten the rocker arm, using as small hammer, and “bend” it the other way.
I could feel the rocker arm was bend, when laying it on a flat surface, it was “rocking”. After som delicate hammer work, it was straightened.
I also inspected the rubber piece which was worn slightly. I turned it 90 degrees.
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