Thomas Holm

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  • in reply to: Beoplay M5 – No serial number #64471
    Thomas Holm
    BRONZE Member

      So it have updated with the serial nr. and updated the software.

      What I can’t do, is connecting the M5 to a room in Google Home, it’s fail when I select the room?

      in reply to: Beoplay M5 – No serial number #64468
      Thomas Holm
      BRONZE Member

        I have now get in the site at the PC.

        I open internet settings for the M5 on my PC after connecting to I by WiFi and there was 2 another IP addresses and one of them open the settings site, so now it’s updating with the file I get from customer service.

        in reply to: Beoplay M5 – No serial number #64465
        Thomas Holm
        BRONZE Member

          Thank you.

          Tried to connect directly to the M5 and touch the IP from the speaker, that I could see in my router settings, but the browser can’t find anything.

          Should I try to turn off my router or it will remove the IP address I think?

           

          Should I try to make the reset by push the wheel button in 2 minutes, where I so maybe totally reset the network connection?

          in reply to: Beoplay M5 – No serial number #64458
          Thomas Holm
          BRONZE Member

            Someone that could help with this problem?

             

            Customer service have send me the manual to restore serial number, but the adress I should open in the browser after connection the computer by wifi directly to the M5 don’t work?

            They talk about it could be because that my M5 still are connected to my WiFi (it is, I know), but I have also tried to turn off my WiFi router, so that I’m totally sure that the M5 not are connected to this.

            I have tried to reset the M5 by holding the wheel button down in 5 seconds, but nothing happens.

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