[Sinter Klaas]

Hi,

An update after 4 months struggling. First kudos to my dealer, the guy has done and tried everything to solve the problems. When in NL, go to De Meern for your B&O stuff!

After the problems continued, the dealer replaced my Netgear with the latest Ubiquittuttifrutti router and satellite. And we kept the wired connections between router and satellite, Theatre and 28s. My overall WIFI performance went down but the B&O setup seemed a bit more stable. But not stable enough. After some further analysis B&O concluded there was a, further undisclosed, hardware error in the Theatre and it needed to be replaced. So a few weeks later my dealer came by once again and replaced the Theatre and we also changed back to the Netgears.

For a week or so things looked and listened promising. But then the real problems started: most of the time I am not able to control the Theatre with the B&O IOS app. iPhone, iPad, Mac, Tidal, DLNA, Spotify etc: it does not respond. Sometimes is shows offline / gray in the app, sometimes it looks ‘normal’ but because it does not show my present sound modus I already know it does not work. The connection between the Theatre and my LG G3 is also messy. Sometimes I don’t get any sound out of my TV, sometimes the sound comes from my 28s although the standard is Theatre. The last update of the app (last week) didn’t improve anything. The ‘funny’ (although I don’t think this is funny anymore) is that controlling the Theatre with a Samsung / Android phone by B&O app or Spotify works flawlessly, at the same moment IOS does nothing. Obviously I have restarted, reset, unplugged etc etc everything multiple times, but no go. My dealer tells me that I am his only customer who has these problems.

Any thoughts?

[Sinter Klaas]

Hi,

Thanks both

The Theatre (which controls the whole setup) has a fixed IP now. Hope that helps. Amy clue if I need to do something in the B&O app as well, so they can quickly find each other 😍?

UPnP was already on.

And yeah, my dealer also started telling me how shitty Mesh networks are. After I invested 600 euro in new router kit, because at first I thought my old router was the problem. Which it very probably wasn’t. But he has changed his tone of voice. Also because we hooked up everything on network cables. And still the problems are there. First with the 28s only (which were replaced, just to be sure, but no go), but now with the Theatre it has quickly become worst. The most disappointing in the whole thing is that my dealer really tries to help, but B&O HQ is completely silence and does not give any support at all..

 

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