[rpaul]

Friday evening I changed the B&O provided LAN cable to a well shielded CAT 7 cable and this works without flawlessly! As I do not trust the provided cables any longer, I will change the HDMI cable too, just as a preventive maintenance action.

Many thanks to Gaea and Severed hand of sky walker for the helpful hints leading to the solution of an annoying issue. I am surprised why neither B&O nor LG support suggested to check the cabling. Anyway, I will inform my local B&O dealer nad also contact Struer.

Regards, R. Paul

[rpaul]

I also get this message (your Bang & Olufsen Product has been disconnected…) several times a day on my Beosound Theatre connected to a LG G3 OLED TV. Very annoying because the Beoremote One gets disconnected from the LG. The B&O app on the TV tries to reconnect the Theatre every 30 Seconds without success. Pulling the mains plug for 10 seconds solves the situation however, only for a short time. I opended tickets with B&O and LG but no solution was given yet. No I called the local B&O dealer for assistance because my setup is still brand new, installed last May. I suggest a HW bug in the LG OLED G3 or the LAN cable from Theatre to LG TV is not well shielded. I use the latest beta firmware in the Theatre and the latest LG SW update.

[rpaul]

Since May this year I have a brand new Theatre with LG G3 55″ connected. Soon after installation I had problems with the connection between Theatre and LG. Especially a message came up on the LG sying that the connection to the B&O euipment was discontinued, a frequent disconnect of the WLAN too and last but not least the BR1 did not function except for volume control and on/off. B&O support suggested to switch off CEC on my Panasonic Blue Ray which I have connectrd to HDMI on Theatre with PUC. Ths seemed to fix the problems, however the issue with th BR1 ist still present. I made a complete factory reset, no success. Once a day the BR1 looses control over the LG, switching mains on/off of the LG just for a second puts the BR1 again in control of the LG. B&O support was nt of any help so far, so I keep fixing the issue with the power on/off solution. And the message still comes up once in a while, however obviously without any consequences. The message is in German (Ihr Bang & Olufsen Produkt wurde getrennt ….. LAN Verbindung wieder hergestellt).

Greetings, Paul

[rpaul]

B&O support suggested to disable CEC on the HDMI with a PUC device. It seems that disconnecting CEC on the HDMI where my Panasonic Blue Ray with PUC is connected solved the issue. Neither the message „your B&O product has been disconnected…“ nor the lockout of the Beoremote One appeared after I disconnected CEC for this device in the B&O app. I strongly suggested B&O support to add this into the Support File regarding PUC (https://support.bang-olufsen.com/hc/de/articles/9445399681809-Was-ist-ein-PUC-und-wie-verwende-ich-ihn-mit-dem-Beovision-Theatre) or find a SW solution which switches off CEC on the HDMI where a device with PUC is active.
Regards
R Paul

[rpaul]

Sorry, I forgot to insert the expert,s reponse:

Sumaira (Bang & Olufsen)

Aug 12, 2024, 02:51 GMT+2

Dear Reinpaul,

Thank you for patiently waiting. We have received feedback and would like to share the details with you.

We would like to confirm if it is possible to control your Theatre’s internal source as radio or music. If yes, there could be a panel issue, kindly make sure that “Always ready” is disabled and quick start plue needs to be enabled.

[rpaul]

This is the response from the experts. I just do not understand the first sentence in detail. The parameters they refer to are set as suggested in my setup. All over this is not a solution. I still think there is a SW bug which the B&O experts still did not pinpoint.

[rpaul]

The first advice from B&O was to change the batteries in the Beoremote One and connect the WLAN to 5 GHz. Both actions did not solve the issue however, the error still comes up thus less frequently, only once a day. Now the issue is with B&O support. They requested a log from the B&O app at the time of error. Interesting fact, my local B&O dealer has the same error frequently. I hope they will find an error correction in Struer. I think, one can expect a fully funcioning product for this high price!

Regards, Paul

[rpaul]

Thank you for the advice, will report it today to B&O.

Regards, R Paul

[rpaul]

Hello all,

I have the same issue on my Beovision Theatre with LG G3 TV. Diconnecting mains for a few seconds and switching on again solves the problem for a while. Anyhow, this happens several times a day. Only happnes with the Beoremote One. The LG remote still works fine. Very annoying in deed to operate the setup with 2 remotes!!

Also intermittendly I get a message on the TV screen “Your Bang & Olufsen Product was disconnected. Please check that yor B&O product is connected to the TV via LAN.” Within milliceconds the message comes up “LAN being connected”.
Actually, my LAN is connected permanently and also works stable.

Regards R Paul

 

[rpaul]

I sell my NL/ML Converter, Serial Nr 23815174, Item Nr.1179011, HW Version F. I used it with a Beosound Ouverture together with  Beovision 11. Works perfectly, fixed with a Stbbracket on the Beovion. Woul like to get around the 165 Eur for the device

Regards Reinhard (rpaul)

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