Issues with BeoLab 19 and 17 connectivity after the Theatre 6.3.0.31 Update

[brian.lillo]

At some point after the 6.3.0.31 update was applied to my Theatre my BeoLab 19 sub stopped working.  I’ve gone through a few troubleshooting steps with B&O support over the last month or so without any luck.  A few days ago they upgraded the software on by BeoLab 17s and BeoLab 19.  After those updates both the 17’s and 19 are not working with the Theatre anymore.

I guess I’m not expecting anyone here to provide the technical resolution to my problem as B&O support is having a hard time figuring it out.  I’m mainly curious if anyone else is experiencing issues after the August Theatre software update.  I’m also curious if Theatre owners are allowing their system to automatically apply software updates or if most people are turning that auto-update feature off.

I’ve had a few issues over the last 9 months with software updates.  B&O support has generally resolved these issues quickly, but I’m thinking I should probably disable auto-updates once B&O support gets my system functioning fully again.

• This topic was modified 1 hour ago by brian.lillo.

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