Can’t add Beolit 12 to the B&O App – crashes

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  • #29183
    Djmp
    BRONZE Member

      Hi – I’m trying to add a Beolit 12 in the B&O app. The app detects the Beolit 12 and shows it “Nearby” but crashes when I select “Next”. Same behavior on iOS and Android. Anyone able to add a Beolit 12?

      s/w version is Date 2012-03-26 /Version 1.02.12 and I did try a software update.

      #29197
      Gaea
      BRONZE Member
        • Netherlands

        Same here with a Beoplay A8, aperently known bug but not very high on their priority list.

        It is best to complain to the helpdesk too.

        • This reply was modified 2 months, 2 weeks ago by Gaea.
        #29200
        Millemissen
        GOLD Member
          • Flensborg/Danmark

          You probably won’t succeed unless you connect the device via ethernet cable to your homenetwork.

          Usually updating the software (of the Beolit 12/Beoplay A8) solves this problem…..once you have gained access to it.

          MM

          #29201
          Djmp
          BRONZE Member

            I opened a support ticket. Same problem if the is connected via Ethernet.

            #29218
            Gaea
            BRONZE Member
              • Netherlands

              My A8 Is on latest software and was on ethernet too.

              Support told me it’s a known bug, and I had to wait until it is solved

              #29235
              Djmp
              BRONZE Member

                Just got the same answer: “Our development team is already aware of this issue and they are working on a fix.”

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