Beovision14 – Stubborn Privacy Notice

[vic_20]

Hi – I recently made the rash decision to re-install my BV14 in an attempt to straighten out some increasingly lumpy behaviour. You will see that tale in another thread detailing how to use APKs, ADB and sideloading apps from a PC to get it through Google MFA… I am still not 100% convinced that it has updated all the software properly – I may attempt to do it from scratch again and note the software versions…

Anyway – there is a single persistent issue that the Privacy notice now appears when you turn the TV on. If you go in to settings/service it is set to ‘Decline’ – selecting accept ‘Accept’ drops it back to the privacy splash page  with the Accept/Decline/Privacy/Terms notes on it – the Privacy and terms web link do not work, and clicking accept doesn’t move the setting to Accept[ed] in the menu.

I am presuming that it isn’t connecting to something external that allows the setting to stick.

Any ideas?

[Erwinvdl]

Same problems here with my Beovision Horizon. Hopefully someone has a solution. When starting music with Multiroom it fails because of the notice that keeps coming back

 

 

[vic_20]

I confirm identical behaviour! In an odd way – I feel it is better that it is not just me.

I contacted B&O support last week on both the Google Play store issue and this recurring privacy notice. The response back regarding the privacy notice is as follows:

We can confirm that this issue has been identified and reported to our Product Development team, who are actively working on a resolution. We kindly ask for your continued patience as they finalize a solution, which will be made available as soon as possible. We sincerely apologize for any inconvenience this may have caused and greatly appreciate your understanding.

My response was appreciative but included asking for greater clarity of the timeline and also an offer to help if a manual software update is needed to fix it. My instinct is that the notice needs to see something on the internet that it can no longer get to or is no longer there. So that might be due to the Google Play store experience, the switching off of the NetTV service – or could be something else entirely!

It is trying to get to here: https://www.bang-olufsen.com/privacy-policy (if I click the Privacy Policy option) which produces the error message ‘Error while loading page. Select Try Again to reload the page’.

I swear I followed the link last week and it went somewhere – it produces this for me today from a PC browser:

Our services aren’t available right now
We’re working to restore all services as soon as possible. Please check back soon.
20241125T092318Z-r1bdd9994987f2nwhC1LONnq1s00000005kg000000008rx7

Maybe it was an issue last week – or possibly it is the code on this page that has been recently updated and the legacy products don’t like it. Maybe it’s offline whilst they fix it!

Might have been too quick off the mark… just hit refresh and it re-directs to: https://www.bang-olufsen.com/en/gb/legal/privacy-policy

 

• This reply was modified 3 weeks, 5 days ago by vic_20.

[vic_20]

So mine seems to have now cleared.. I have not heard from support so I don’t know if this is a fix or whether it eventually clears on its own.

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