BeoVision Horizon 40—unrepairable?! Seriously?!

[griebel]

Hi,

I own a BeoVision Horizon 40, purchased in 2019, which has been experiencing increasing startup issues. Currently, I need to perform a mains reset every time I turn it on; otherwise, I am left with either a black screen or no sound. In any case, it takes 5 to 10 minutes before anything appears on the screen.

I reached out to the B&O repair station in Paris, and they informed me that the motherboard is defective and needs replacing. However, B&O no longer supplies this part, meaning the TV is essentially unusable.

Can anyone confirm this information?

[Multicare]

The motherboard can be returned to the factory for repair. The repair partner should do this.

A couple of options before getting the repair done, you could try

Clear application cache, this can sometimes help.
Factory reset – This will stop you being able to login to google or any apps if they are still used.

Location: Leeds, West Yorkshire, UK
Favourite Product: BeoGram 400x
Signature: Multicare Electronics - Authorised Bang & Olufsen repair.
My B&O Icons:

[matador]

I don’t know which dealer you talked to, but aftersale services in Paris are a calamity: you often have to fight with them to get spare parts or repairs.
They rather like sell you a new set or a pair of headphones but couldn’t care less of your history or private collection they don’t even know the products.

Basically most of the historical dealers get bankrupt (and they were mad at B&O for this) and have been replaced buy young seller who work for B&O this year, Any car compagny last year and certainly The Kooples next…

When I was looking for foams for my 8000’s, I had to insist a lot but in the end B&O St-Germain were able to get the parts. I think they are After Sales authorized, which insn’t the case with all dealers.

Good luck, I love the Horizon.

Location: Paris France

[griebel]

I finally managed to get some help from B&O Support, who confirmed that a replacement motherboard for the Horizon can be ordered by the repair station.

BUT (there’s always a but…), I have to bring the TV to the repair station. They will remove the motherboard, send it back to B&O, and only then will B&O send a replacement to the repair station. Once the new board is installed, I can pick up the TV.

In the past, the repair station could simply order the part, come to my home, and replace it on-site.

Premium brand, disappointing service and support — what more can I say?

[Multicare]

griebel wrote:

I have to bring the TV to the repair station

There is a shortage of motherboards (video engine) for the Horizon, this means that they are returned to the factory for repair – only after returning the faulty PCB does a repaired one get despatched.

Depending on your location, I would have expected field service to visit you and remove the PCB.

Location: Leeds, West Yorkshire, UK
Favourite Product: BeoGram 400x
Signature: Multicare Electronics - Authorised Bang & Olufsen repair.
My B&O Icons:

[Author]

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