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Home Forums Product Discussion & Questions BeoSound Beosound Shape Fault

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  • #73968
    Tom Pegg
    SILVER Member

    Hi all, I’ve had a good search through and can’t find any similar instances of this issue.

    It seems I have a faulty amp in my Shape and wanted to see if anyone was aware of common faults or fixes?

    On startup from cold, either first thing in the morning or after standby for a couple of hours, the red warning light flashes after initiating an audio source (both powerlink or something via the Core).

    Turning it off and on again seems to clear the issue, however occasionally there is slight crackle for the first minute or so of use when the Core is the source.

    The Core has been swapped out for another with no change, so does seem to be the amp.  The amp has also had a factory reset etc.  I’ve tried it with just powerlink as input, just Core as input etc…

    I understand the amp also isn’t a repairable item, just swap?  Sadly its out of warranty now.

    Any insights or help appreciated!

    Thanks, Tom

    My B&O Icons:

    #75591
    Tom Pegg
    SILVER Member

    Just a quick update on this in case this helps others in the future, its fixed!

    Several of the capacitors on the internal PSU in the Amplifier Tile were failing, photos attached showing the ‘pregnant’ capacitors.  I friendly local TV/electronics repair guy replaced the capacitors and all is well again!  I guess like most modern electronics, there is a need for stable and clean voltages which the PSU was no longer able to give consistently.

    Internally the PSU (green board) is seperate from the amp/DSP boards (blue boards) so it was easy to take out to send for repair, there are just a few cables to disconnect. Photos attached, again to help anyone else with similar issues.

    Tom

     

    My B&O Icons:

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