Beosound 5 / Beomaster 5: Sound menu missing?

[Peter Albrechtsen]

I recently bought a Beosound 5 / Beomaster 5 system used. It works, but I am missing the Sound menu, I hope I can get help in this forum.
I have tried everything I think. Been in the Customer Configuration Menu, Service Configuration Menu and in Service Menu.
Audiomaster is set to Option 1.
I think the latest versions of software are installed
BS5 SW version 7.04.01.1945
Main firmware: 1.38a
Boot firmware 0.04a

Does anyone have a suggestion for what to do?

Best regards
Peter

• This topic was modified 7 hours, 55 minutes ago by Peter Albrechtsen.

[Guy]

Hi Peter and welcome to Beoworld!

I see in the manual that the SOUND menu disappears when the Audiomaster is in A.OPT 0.

Are speakers connected?  I am not sure whether the BM5 defaults to A.OPT 0 if no speakers are connected (like BS9000).  Try connecting powerlink speakers.

Alternatively, have you tired all the other A.OPTs of 1, 2, 5 and 6?

Is the BM connected to anything else by Masterlink?  If so, try disconnecting and re-set the A.OPT.

EDIT:  And I think that the A.OPT has to be set in both the BeoSound and the Beomaster.  If you haven’t already got a copy, search for the ‘BeoSound 5 Installation Manual’ and lave a look at pages 20/21.

• This reply was modified 2 hours, 14 minutes ago by Guy.

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