Beoremote Halo – Unable to connect to product

[beoldn]

Hi,

I recently got Beoremote Halo. I am able to connect it to B&O app and add products.

 

For some reason it doesn’t connect to any products.

I get error message: “Beosound Level (not connected). Unable to connect to Beosound Level. Make sure the product is switched on.” I have restarted Level and my wifi router. Same happens with all my products.

It has latest firmware 1.6.1262.

Could someone help please? Any ideas why it doesn’t connect?

Thanks.

[Author]

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