Home Forums Product Discussion & Questions BeoSystem Beomaster 7000 not responding to Beo4 remote

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  • #63346
    Rob In der Maur
    GOLD Member

      I do have a Beosystem 7000 (master, CD, tape and gram)  and a Beo4 remote with navigation buttons. I used to have a setup that also included a Beovision 7-32 trough a Masterlink and all controller fine from the Beo4 remote. I remove the Beovision 7-32 and Masterlink out of the equation due to a malfunction of the TV and now have only the Beosystem 7000 setup. I try to control the Beosystem 7000 with the Beolink 4 but whatever I do, it just does not work. I’ve reset the Beo4 multiple times, after which I configured it in OPTION > A.OPT > 1 as everybody is recommending but to no avail.

      Do I need to program / reconfigure the Beomaster 7000 in some way to enable to receive IR transmissions again? Any help appreciated/.

      #63347
      Guy
      Moderator

        The BM7000 should be in standby (off) when you carry out the A.OPT 1 procedure – and I think that it should acknowledge the instruction in some way – either a flash of the standby light or a number in the display.

        The A.OPT 1 procedure does not change the output of the Beo4 – it re-programmes the Beomaster to accept IR commands.

        • This reply was modified 1 day, 12 hours ago by Guy.
        • This reply was modified 1 day, 12 hours ago by Guy.
        Location: Warwickshire, UK
        My B&O Icons: BeoCenter-9500 Beo4 Beovision-10BeotimeBeosoundBeosound-Explore Beosound-Essence Beoplay-P2Beoplay-M3Beoplay-H4Beoplay-H3Beoplay-Form-2iBeoplay-EarsetBeoplay-A2
        #63350
        Rob In der Maur
        GOLD Member

          I have it in standby, but I don’t see any acknowledgement from the Beomaster 7000. Could it be I need to point it to the IR receiver more closely, and if so, where is that positioned on the Beomaster 7000. Or could another device (like the Apple TV I do have) capture the IR signal before it reaches the Beomaster 7000?

          #63351
          Guy
          Moderator

            Could it be I need to point it to the IR receiver more closely, and if so, where is that positioned on the Beomaster 7000.

            That shouldn’t be necessary* – but have you checked that the Beo4 is actually working (transmitting IR) by observing the end with an iPhone selfie camera?

            * There is a setting for turning down the IR output on the Beo4, but we’ll come back to that once you have checked the above.

            Or could another device (like the Apple TV I do have) capture the IR signal before it reaches the Beomaster 7000?

            No.  There have been reports of plasma TVs affecting IR signals, but this is unlikely.

            Location: Warwickshire, UK
            My B&O Icons: BeoCenter-9500 Beo4 Beovision-10BeotimeBeosoundBeosound-Explore Beosound-Essence Beoplay-P2Beoplay-M3Beoplay-H4Beoplay-H3Beoplay-Form-2iBeoplay-EarsetBeoplay-A2
            #63352
            Guy
            Moderator

              Can you also confirm that your Beo4 has the little navi button in the centre of the arrow keys?  Is it the one on the far right in the picture below?

              DSCF0773

              Location: Warwickshire, UK
              My B&O Icons: BeoCenter-9500 Beo4 Beovision-10BeotimeBeosoundBeosound-Explore Beosound-Essence Beoplay-P2Beoplay-M3Beoplay-H4Beoplay-H3Beoplay-Form-2iBeoplay-EarsetBeoplay-A2
              #63353
              Rob In der Maur
              GOLD Member

                I would be very coincidental if the Beo4 just gave up emitting IR signals at the same time I removed the TV out of my installation. How do I exactly check Beo4 remote working with an iPhone selfie camera?

                 

                #63354
                Rob In der Maur
                GOLD Member

                  And yes, I do have the most right Beo4 remote with the little knob instead of the GO button.

                  #63355
                  Guy
                  Moderator

                    I would be very coincidental if the Beo4 just gave up emitting IR signals at the same time I removed the TV out of my installation. How do I exactly check Beo4 remote working with an iPhone selfie camera?

                    I agree, but worth checking!  Just view the end of the remote with the selfie camera and you should be able to see the IR transmitters glowing faintly when you press buttons on the remote.

                    • This reply was modified 1 day, 12 hours ago by Guy.
                    Location: Warwickshire, UK
                    My B&O Icons: BeoCenter-9500 Beo4 Beovision-10BeotimeBeosoundBeosound-Explore Beosound-Essence Beoplay-P2Beoplay-M3Beoplay-H4Beoplay-H3Beoplay-Form-2iBeoplay-EarsetBeoplay-A2
                    #63357
                    Rob In der Maur
                    GOLD Member

                      I can’t see anything lighting up from the Beo4 with little navi button (maybe it’s to faint?).

                      I do have another Beo4 however, the middle one in your picture, where I see faint red light appear when pressing buttons. However, trying A.OPTION > 1 with that one on the Beomaster 7000 still doesn’t do anything.

                       

                      #63358
                      Guy
                      Moderator

                        I can’t see anything lighting up from the Beo4 with little navi button (maybe it’s to faint?).

                        Strange.  In that case you could try adjusting the IR power setting on that navi remote to the maximum.

                        Access the service menu by pressing stby + LIST at the same time, and then MENU + (joystick) at the same time. Press ^ several times until the display reads IRPWR: X.  1 is the lowest and 7 is the max IR signal strength (default is 4).  Give 7 a try to see if that gets through to the BM7000 – try the A.OPT 1 setting procedure again.

                        If that doesn’t work, and given that the other remote also won’t control it, perhaps your BM7000 is faulty like the one in this thread:  https://forum.beoworld.org/forums/topic/beomaster-7000-not-responding/

                        Location: Warwickshire, UK
                        My B&O Icons: BeoCenter-9500 Beo4 Beovision-10BeotimeBeosoundBeosound-Explore Beosound-Essence Beoplay-P2Beoplay-M3Beoplay-H4Beoplay-H3Beoplay-Form-2iBeoplay-EarsetBeoplay-A2
                        #63359
                        Rob In der Maur
                        GOLD Member

                          Thanks, reconfigured the Beo4 remote like you. instructed. But still doesn’t work. Just to confirm, the IR receiver in the BM7000 is internal? I don’t need an external IR receiver for it? I dismantled so many things yesterday when removing the Beovision 7-32 out of the equation that I want to be sure about this.

                           

                          #63360
                          Rob In der Maur
                          GOLD Member

                            Looking at this thread https://archivedforum2.beoworld.org/forums/t/18489.aspx, might there also not be an option to turn off the IR receiver at the BM7000 and I might have accidentally done that when resetting the Beo4? Because, before that, the remote was sort of working. And if that is another solution, question remains how to turn on the IR receiver on the BM7000.

                            #63364
                            Guy
                            Moderator

                              Just to confirm, the IR receiver in the BM7000 is internal?

                              Yes it is.  There was an external sensor available in case you wanted to put the main unit in a cupboard, but even fitting this wouldn;t disable the internal sensor.

                              Looking at this thread https://archivedforum2.beoworld.org/forums/t/18489.aspx, might there also not be an option to turn off the IR receiver at the BM7000 and I might have accidentally done that when resetting the Beo4? Because, before that, the remote was sort of working. And if that is another solution, question remains how to turn on the IR receiver on the BM7000.

                              Using the Beo4 remote to set A.OPT 0 stops the BM7000 from responding to IR commands.  (Pedantically, it doesn’t actually ‘turn off’ the IR receiver, because you can use the Beo4 to set A.OPT 1 to get it to start responding again).

                              When you say that the remote was ‘sort of working’ before, was that when it was connected to the TV?   In your earlier setup (with the TV connected to the BM7000 and the speakers connected to the TV), the TV would have been set to V.OPT 2, in which setting it would respond to both video (TV, DTV etc) and audio (RADIO, CD etc) commands – relaying the latter to the BM7000 over Masterlink.  The BM7000 would have been set to A.OPT 0 where it would not respond to direct IR commands because it is getting them via the TV/masterlink.

                              So the BM7000 is either stuck in A.OPT 0, or there is a fault that stops it receiving (responding to) IR commands.

                              I assume that you were using a BeoLink 1611 converter to connect masterlink to the BM7000 – have you removed that from the system?  If not, try disconnecting it from the BM7000.

                              Location: Warwickshire, UK
                              My B&O Icons: BeoCenter-9500 Beo4 Beovision-10BeotimeBeosoundBeosound-Explore Beosound-Essence Beoplay-P2Beoplay-M3Beoplay-H4Beoplay-H3Beoplay-Form-2iBeoplay-EarsetBeoplay-A2
                              #63365
                              Rob In der Maur
                              GOLD Member

                                With “It was sort of working before” I meant after removing Beovision 7-32 and Masterlink from the system. It did work yesterday briefly when the system was finally  a pure audio setup: Beomaster with a connected Beo CD, Beo tape deck and Beo record player (the complete set) and two Beolab 4 speakers attached to it. All is working fine when using buttons on the devices. It might have stopped working because I did a RESET? on the Beo4 (I wanted to clear out all config for the now gone TV), or just by coincidence . I just want to rule out all options before I decide to bring in the Beomaster 7000 for repair of a faulty IR receiver.

                                 

                                #63368
                                Guy
                                Moderator

                                  It might have stopped working because I did a RESET? on the Beo4

                                  RESET on the navi Beo4 should not affect the BM7000 IR receiver.

                                  However, let’s check again by using your older Beo4 remote – you know this is working because you could see the transmitters glowing with your phone.

                                  Re-try the A.OPT 1 procedure with the older Beo4.  Be sure to follow the instructions preceisely, ie:

                                  • Turn the BS7000 to standby/off by using the power button on the front panel.
                                  • On the Beo4, press the POWER button and LIST together.  Then press LIST until OPTION is shown, press GO (centre button), and then press LIST to show A.OPT.  Then press 1.  The power light on the BM7000 should blink to show that it has been accepted.

                                  If that doesn’t work, then on the older Beo4, try this:

                                  • Power+ List together
                                  • Press List till CONFIG appears
                                  • Enter 2 0 0 2, and the display will say either LINK ON, or LINK OFF.
                                  • Press Exit
                                  • You need the screen to say LINK OFF, so repeat the above procedure until it does so (it will toggle each time the procedure is followed)

                                  Then try setting A.OPT 1 again.

                                   

                                  Location: Warwickshire, UK
                                  My B&O Icons: BeoCenter-9500 Beo4 Beovision-10BeotimeBeosoundBeosound-Explore Beosound-Essence Beoplay-P2Beoplay-M3Beoplay-H4Beoplay-H3Beoplay-Form-2iBeoplay-EarsetBeoplay-A2
                                  #63373
                                  Rob In der Maur
                                  GOLD Member

                                    That did the trick! Could not type in 2002 on CONFIG? on the new Beo4 remote for whatever reason, but could with the old one. Then successfully could sent with that same old remote A.OPTION > 1 to Beomaster 7000 (saw it being received) and then everything worked again; also with the new Beo4 remote.

                                    Thanks you so much!

                                    #63374
                                    Guy
                                    Moderator

                                      That did the trick! Could not type in 2002 on CONFIG? on the new Beo4 remote for whatever reason, but could with the old one. Then successfully could sent with that same old remote A.OPTION > 1 to Beomaster 7000 (saw it being received) and then everything worked again; also with the new Beo4 remote. Thanks you so much!

                                      Great news – I was beginning to give up hope.  To be honest I am not 100% sure what the problem was but am very glad that it is working now.  Thanks for your patience in experimenting with my ideas! 😀

                                      Location: Warwickshire, UK
                                      My B&O Icons: BeoCenter-9500 Beo4 Beovision-10BeotimeBeosoundBeosound-Explore Beosound-Essence Beoplay-P2Beoplay-M3Beoplay-H4Beoplay-H3Beoplay-Form-2iBeoplay-EarsetBeoplay-A2
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