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Home Forums General Discussion & Questions General Discussion & Questions Beolab 19 + SoundSend – connects but no sound

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  • #125196
    damian
    BRONZE Member

    Hi everyone,

    I’m hoping someone can help me with an issue I’m having with my Beolab 19 and SoundSend.

    My setup is:

    • Beosound Core → optical/TOSLINK → SoundSend
    • 2 × Beolab 18 – Front L/R
    • 2 × Beolab 8 – Rear L/R
    • Beolab 19 – Subwoofer

    The Beolab 18s and Beolab 8s work perfectly via WiSA. The Beolab 19 is detected by SoundSend and shows as connected, but I get <b>no sound at all from the 19</b>.

    I’ve tried quite a few things:

    • Bass Management ON
    • Followed Lithe Audio’s recommended SoundSend subwoofer settings
    • Tried both the newer blue SoundSend app and the older pink app
    • Temporarily removed the Beolab 8s and tested with only the Beolab 18s + Beolab 19
    • The Beolab 19 still connects but produces no sound

    I’m wondering whether the issue could be related to the <b>optical output from the Beosound Core</b>, or how SoundSend is handling the bass/subwoofer signal.

    I’m also wondering whether my <b>Beolab 19 firmware/software might need updating</b>. Does anyone know how to check the firmware version on a Beolab 19, what the latest version is, and whether there have been any firmware updates relating to WiSA/SoundSend or subwoofer functionality?

    I have a Beolab Transmitter 1, but unfortunately it is currently away being repaired, so I can’t use it to test the 19 at the moment.

    I know other people have successfully used Beolab 18 + Beolab 19 with SoundSend, so I’m trying to understand what might be different with my setup.

    Any advice or experience with <b>Beolab 19 + SoundSend</b>, particularly where the 19 connects but produces no audio, would be greatly appreciated.

    Thanks!

    Signature: Damian

    #125199
    damian
    BRONZE Member

    Ok. Managed to find a fix. SoundSend software needed update. https://support.wisatechnologies.com/hc/en-us/articles/12314061968923-SoundSend-MacOS-Firmware-update

    Signature: Damian

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