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Hi. i had a problem with audio-origin regarding his cartridge repair service. i sent him 2 mmc4 cartridges and paid a large sum of money. 6 weeks have passed and i have received nothing in return. worse still, there has been no return of items or refund, no contact through his gmail, ebay account or his website and the website contact phone number is disconected. just silence!
my questions are, has anyone else has had the same issue with this company recently? has anyone knowledge of what might have happened recently with this company or the guy running it? it’s strange as there was no indication this was going to happen and the reviews are good(even on here).
UPDATE – i finally had a response from alistair at audio-origin and can confirm he is alive and well. he has apologised for the communications failure, and explained he has been out of the country for an extended period. although this doesn’t fully cover what happened(the internet is a global thing after all), it is fair to give some consideration for this. i can say we are working together to address my issues, and hopefully out of this will come a better understanding of the responsabilities audio-origin has regarding good communication with it’s customers.
audio-origin provides a valuable service that i hope continues in the future. without people and companies like his, our beloved b&o equipment will cease to be usable and none of us here who love there systems want that. i would like to thank the individuals here who reached out to help make contact with audio-origin, once again showing how valuable a community this is too.
thankyou everyone.
Similar experience here. I hope someone can help Andrew!
I bought a belt kit from AO a few weeks ago. Nothing showed up. I chased by email without a response.
AO seems to be an established name when it comes to retipping and I was very surprised to receive radio silence.
I assumed something may have happened and went looking for other experiences. I found Andrew’s post above, and negative feedback on eBay, and was concerned to hear about the dead telephone number.
@Andrew Holmes, I hope there is some redress for you and that someone on here may know the chap at AO and be able to find out if, for instance, something has happened to him and how you might be able to get your MMC4s and money back!Update
As with the original post, I also received an email explaining that he been travelling and fallen behind with sending things out. This explained the ‘radio silence’ and matters were then resolved.
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