Home › Forums › Product Discussion & Questions › BeoGram › 4004 with arm that won’t drop – Not Solonoid!
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Mark-sf.
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17 April 2026 at 17:25 #123321
Lisa Lake
BRONZE MemberHi guys. As the title says, I have a 4004 with an arm that won’t drop. I got this from my 87 year old dad, and would like to get it running again. The only info I could get from him is that he always needed to put a penny on the arm to make it work. I figured it was a weight adjustment issue. Silly me.
Once I tested the unit, it appeared to indeed have a problem with the needle arm lowering. The motor was functional, and the belt was in excellent shape. The arms moved very nicely along the spindle. But I couldn’t get the arm to lower even with the up/down button.
As recommended by pretty much everyone, I started by cleaning and lubing every part of that assembly. It needs more adjustment, but I confirmed that it isn’t sticking. So I sighed and pulled out the schematics. I used to be an arcade/pinball tech, so I am at least familiar with old through hole PCBs.
Shorting transistor 6 most definitely makes the solenoid active. In fact, further testing revealed that it has no problems lifting the arm once it’s dropped. Buttons fully functional and make the voltage drop as expected.
Where I’m getting lost is the correct normal behavior of the arm. The schematic seems to show 30v coming from the spindle position sensor, and I have that. I can’t see a signal from the sensor for the arm, no matter what position it’s in. I freely admit I did all this with a multimeter, so it may indeed be sending signals I just can’t read. Before I break out the old scope, I thought I would ask someone who knows what they’re doing.
The service manual seems to call for the whole circuit to be replaced. While I am happy to do that, it won’t do diddly if that sensor is bad. Can someone walk me through how the arm operates and what normal behavior is? Thank you so much!
17 April 2026 at 17:52 #123322Nebojsa Jankovic
BRONZE Membertry this site, as is the largest and most credible source of problems and solutions for B&O record players!
beolover.blogspot.com
Select 4002/4004 restorations and browse for everything that has to do with the tonearm lowering. my experience is to rule completely out all non-electrical issues, before you would go to circuits and components, as this mechanism requires multiple things to be fully adjusted and synched for the tonearm to work…
All the best, Nebojsa
beolover.blogspot.com
Location: Eindhoven, NL
Favourite Product: Beogram 4002/04, Beocenter 7007, Beosound 6000/02
17 April 2026 at 17:55 #123323Nebojsa Jankovic
BRONZE MemberI trully recommend to read almost everything, so you familiarize yourself with how this all works, then start with testing and debugging to ynderstand the actual issue!
Location: Eindhoven, NL
Favourite Product: Beogram 4002/04, Beocenter 7007, Beosound 6000/02
21 April 2026 at 02:50 #123343 Mark-sf
BRONZE MemberYou mention shorting transistor 6. The one directly controlling the solenoid is IC4. What you need to check is whether TR9 gets .7V when you press the down arrow. Most 400x turntables at this point need the electrolytic caps replaced at this point and their are kits available to do that online such as beoparts.com.
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