Posts by Forester1 (archived2)
28 total posts26 results
Is Bang and Olufsen in trouble?
in General Discussion & Questions · Dec 31, 2019 14:19I didn’t really expect my OP to lead to all these observations about B&O! I certainly wanted to highlight a problem with their online customer service. My refund finally came through today. I ended up buying a Ruark Audi…
Is Bang and Olufsen in trouble?
in General Discussion & Questions · Dec 19, 2019 05:19Meanwhile. My Soundstage has landed back in Germany. Now I wonder how long before I get confirmation of a refund. I’m sorry to read about the issues discussed here. Leaving aside the other important points made, Business…
Beosound Stage - LAGS
in General Discussion & Questions · Dec 17, 2019 18:02The problem is the HDMI ARC connection. When my DVD was connected to the normal HDMI there was no interference. Bluetooth was fine. And the 3.5mm connection was also fine. I hope the issue gets resolved. I have gone back…
Is Bang and Olufsen in trouble?
in General Discussion & Questions · Dec 16, 2019 17:33At long last, I have received the information and labels that will now enable me to return the stage. Now I will find out how long it takes for me to get the refund! Thank to those who have taken an interest in this thre…
Is Bang and Olufsen in trouble?
in General Discussion & Questions · Dec 16, 2019 16:46Just received the following message from a B&O representative on Twitter! Hi Peter! Please accept our sincere apologies for the delay and any inconvenience this might have caused. I just saw that your email case was upda…
Is Bang and Olufsen in trouble?
in General Discussion & Questions · Dec 16, 2019 16:40I managed to speak to someone today. They were very sympathetic and said they understood my frustration. The problem lies with their HQ. I ask myself why cannot they pick up a phone to a colleague and get it sorted immed…
Is Bang and Olufsen in trouble?
in General Discussion & Questions · Dec 16, 2019 14:58Did you see this thread? /forum/general-discussion-and-questions/beosound-stage---lags The post refers to the C9 Mine was a different LG model. But the issue is the incompatibility of the HDMI ARC connection.
Is Bang and Olufsen in trouble?
in General Discussion & Questions · Dec 16, 2019 11:42How else can I interpret a delay of almost two weeks in hearing from them online about my Beosound Stage which has been accepted warrants a full refund? I was told " As soon as our headquarters confirm the process, we wi…
Bang and Olufsen - online customer service.
in General Discussion & Questions · Dec 14, 2019 19:01I have phoned them three times and exchanged several messages and emails. But nothing from them since 3 December. I posted a DM to them on Twitter. That contact is trying to help but still no resolution.
Bang and Olufsen - online customer service.
in General Discussion & Questions · Dec 14, 2019 05:06Still waiting.
Beosound Stage - LAGS
in General Discussion & Questions · Dec 12, 2019 11:30Please do post the results of the LG visit. A lot of potential buyers will be interested in this.
Beosound Stage - LAGS
in General Discussion & Questions · Dec 12, 2019 04:56I thought this was interesting. Note use of the word “most” https://www.cnet.com/news/hdmi-audio-return-channel-and-earc-for-beginners/
Beosound Stage - LAGS
in General Discussion & Questions · Dec 12, 2019 04:14My TV is the LG49UM7400PLB. The problem is that HDMI ARC is not a standard feature. Manufacturers may adopt slightly different characteristics for their ARC. And even one manufacturer may not have identical ARCs in all t…
Beosound Stage - LAGS
in General Discussion & Questions · Dec 11, 2019 21:36This is a relief. Someone reporting a similar problem to mine! /forum/general-discussion-and-questions/bang-and-olufsen---online-customer-service I hadn’t thought of describing the problem as a lag. I called it sound bre…
Bang and Olufsen - online customer service.
in General Discussion & Questions · Dec 11, 2019 14:57My SKY Q box is connected to HDMI 1 on my TV. The fundamental point of using the ARC from the TV to the ARC on the stage is to optimise its benefits. For me, this whole business is now academic because I have returned th…
Bang and Olufsen - online customer service.
in General Discussion & Questions · Dec 11, 2019 12:46Sorry about the wrong spelling!
Bang and Olufsen - online customer service.
in General Discussion & Questions · Dec 11, 2019 12:41It's interesting to know you have questions to ask. B&O simply asked me to explain the problem which I did as fully as I thought necessary. They asked no questions or made any suggestions. They simply decided to ask me t…
Bang and Olufsen - online customer service.
in General Discussion & Questions · Dec 11, 2019 10:11I bought two identical TVs. And neither worked either with the Stage I bought online or the one I bought from my local dealer. They were among the cheapest of the LG TVs - LG49um7400PLB. And I have no wish to replace the…
Bang and Olufsen - online customer service.
in General Discussion & Questions · Dec 11, 2019 06:00Don’t know how the multiple posts were done!
Bang and Olufsen - online customer service.
in General Discussion & Questions · Dec 11, 2019 05:59Set up? I followed instructions. Connected by Wi Fi.