This is a relief. Someone reporting a similar problem to mine!

 /forum/general-discussion-and-questions/bang-and-olufsen---online-customer-service

I hadn’t thought of describing the problem as a lag. I called it sound break, flutter, hesitation etc. Take a look at the thread I started which really focuses on the B&Os response to my problem. I am still finding it unbelievable that they haven’t contacted me to explain how I return the Stage for a refund.

Hey, amazing! I've tried to troubleshoot this for days and searched on everything possible on google.. Nice to hear someone has the same issues as me.

So you've bought a new one, because you though it was the hardware on the first one yes?- And then it turned out, it isn't the stage, but the ARC there isn't fully compatible with the TV? 

I just found it wired that the sound is PERFECT, and then does lags come, where do they come from? I mean, if the HDMI cable was bad, there shouldn't be any sound or more lags than these - and if then TV isn't compatible is shouldn't be working at any point - isn't it a wired situation?

Okay.... damn!

I just realised I got the exact same problem.. just tried to change the HDMI again with a new one and everything, and it still comes... seems my TV isn’t optimal with the ARC. May I ask which TV you have? To be honest LG should replace the tv with a version which has proper HDMI ARC if that’s the problem..

My TV is the LG49UM7400PLB. The problem is that HDMI ARC is not a standard feature. Manufacturers may adopt slightly different characteristics for their ARC. And even one manufacturer may not have identical ARCs in all their products. So if a soundstage is not compatible with a TV, which  is faulty? If there isn’t an agreed ARC standard, neither is! This subject is beyond my pay grade. I’m merely passing on what my dealer told me. It is incredibly frustrating. I have gone back to a simple stereo amp with two front speakers for my TV. Even without the bells and whistles the sound blows away the Stage. My main interest is music, not films. I removed a decent 5.1 to make way for the Stage. So at least my centre speaker, AVR amp, subwoofer and rears have gone to a good home. My front Spendors are powered by an old A21a Sugden I have bought back into use. All I need now is for someone at B&O to wake up so that I can return the first Stage for a refund. I have now waited over 10 days for any response from them.

I thought this was interesting. Note use of the word “most”

Yeah.... I think it sucks :( So I just contacted LG (since the TV is less than 14 days old) and they are sending out a technical guy who will identify the problem and make sure it will work (so said the person on the phone....) but I guess they won't open the head of the TV and replace the ARC input with another one... let's see...

Please do post the results of the LG visit. A lot of potential buyers will be interested in this.

Yeah of course - I will keep this thread updated (Y) 

Is this a problem worldwide ?
Where are you guys situated?

Hi,

Yes, it is a worldwide issue. I just had a visit from a LG-supporter today and he changed the motherboard on the TV, didn't resolve the issue - so some LG 2019 models ain't 110% compatible with the stage :(