Bang and Olufsen - online customer service.

27 replies

The problem is that  the HDMI ARC is incompatible with the HDMI ARC on my new LG TV model. That is the opinion of my B&O dealer from whom I had bought another stage.  And I prefer the TV more than the Stage. So I will look for other options.

I set up the stage I bought online. ARC to ARC and wi fi. My dealer didn’t change anything with the one I bought from him. He accepted a return immediately. I’m still waiting to hear from B&O about my first purchase, packed and ready to go back one day.

I set up the stage I bought online. ARC to ARC and wi fi. My dealer didn’t change anything with the one I bought from him. He accepted a return immediately. I’m still waiting to hear from B&O about my first purchase, packed and ready to go back one day.

I set up the stage I bought online. ARC to ARC and wi fi. My dealer didn’t change anything with the one I bought from him. He accepted a return immediately. I’m still waiting to hear from B&O about my first purchase, packed and ready to go back one day.

Set up? I followed instructions. Connected by Wi Fi.

Don’t know how the multiple posts were done!

What model LG tv how you bought?

Forester1 wrote:
The problem is that  the HDMI ARC is incompatible with the HDMI ARC on my new LG TV model. That is the opinion of my B&O dealer from whom I had bought another stage.

Can you specify which LG-model you have?

I bought two identical TVs. And neither worked either with the Stage I bought online or the one I bought from my local dealer. They were among the cheapest of the LG TVs - LG49um7400PLB. And I have no wish to replace them with another LG model. It should not be necessary.

Some questions:

* Does it happen to all sources (tv tuner, hdmi sources and internal apps)? Sometimes the internal apps are not returned through ARC.

* Did you connect the HDMI-cable to HDMI 2?
* Did you use a high speed HDMI-Cable?

* Did you put Sound Output to ARC?
* Did you enable LG Simplink?

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