I just received a B&O 4002 for Christmas from my three daughters that was supposed to be recently serviced, etc., but it won't play any vinyl. Everything works with the exception when the arem goes over and lowers unto the album, it just sits there and plays the same groove over and over. There is no tracking. I can move it manually over, lower the arm, and it will play a different groove, but over and over just the same. It goes to end of album, returns and shuts off. Everything else seems to work well, exceptit won't play.
I've got a manual and service manual I've downloaded. Where do I need to look? Is it in the shutter?Dave