Home Forums Product Discussion & Questions BeoCom Beocom 2 pairing issue.

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  • #61468
    William Britton
    BRONZE Member

      Hi everyone, quick intro as this is my first post. I have a mark 3 9000 unit with speakers plus a Beocom 2 phone and a couple of other b&o products.

      i wonder if someone could help with a problem I have with the phone.? Last week the beoline PSTN base seemed to give up the ghost, so I purchased one off eBay. Received it today but it fails to pair with the phone. On further investigation the one that is kaput is a UK model and the replacement is or appears to be a Denmark model. Am I right to assume that these are not compatible with one another.?

      #61469
      Guy
      Moderator
        • Warwickshire, UK

        I have successfully used UK PSTNs in Denmark and Danish PSTNs in UK.  The only problem that I have experienced is that caller display does not work when using Danish PSTN in UK.  The Beocom should be able to pair.

        What model of PSTN is it?  The newer (mars bar size) PSTN is only open for pairing for 5 minutes after connection to the mains.  Older PSTN models require a button press to open the base for pairing.

        If the base already has the maximum number of phones registered, you would need to use a previously registered phone to delete some of those phones – this may be a problem is the base is second hand!

        PS:  And welcome to Beoworld!!

        • This reply was modified 1 week, 4 days ago by Guy.
        #61472
        William Britton
        BRONZE Member

          Thanks Guy,

          the old one and the replacement are exactly the same apart from the uk/dk designation, good point about the number of registration on the new one. Wouldn’t be able to resolve that at all. Shame really as it was ‘cheap’, lights up and flashes like it’s pairing but no go, maybe I’m not leaving to pair long enough? Anyway, thanks for reply

          #61473
          Guy
          Moderator
            • Warwickshire, UK

            One other thing that you could try is a reset of the handset – this has been known to solve registration problems.

            Take a note of any saved phonebook numbers first!

            On the handset, press 9 # 9 # 9 * INT

            … and then scroll down to ‘reset handset’ and press OK.

            Then try pairing again.

            #61474
            William Britton
            BRONZE Member

              Cock a doodle do !! Gold star and a Merry Christmas to you and your family.

              Er, it worked! Thanks guy.

              #61475
              Guy
              Moderator
                • Warwickshire, UK

                Great news – and a Merry Christmas to you and yours too! 🎄🎅🤶

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