Home › Forums › Product Discussion & Questions › BeoVision › Beovision14 – Stubborn Privacy Notice
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vic_20.
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24 November 2024 at 11:14 #61122
Erwinvdl
BRONZE MemberSame problems here with my Beovision Horizon. Hopefully someone has a solution. When starting music with Multiroom it fails because of the notice that keeps coming back
25 November 2024 at 09:29 #61137vic_20
BRONZE MemberI confirm identical behaviour! In an odd way – I feel it is better that it is not just me.
I contacted B&O support last week on both the Google Play store issue and this recurring privacy notice. The response back regarding the privacy notice is as follows:
We can confirm that this issue has been identified and reported to our Product Development team, who are actively working on a resolution. We kindly ask for your continued patience as they finalize a solution, which will be made available as soon as possible. We sincerely apologize for any inconvenience this may have caused and greatly appreciate your understanding.
My response was appreciative but included asking for greater clarity of the timeline and also an offer to help if a manual software update is needed to fix it. My instinct is that the notice needs to see something on the internet that it can no longer get to or is no longer there. So that might be due to the Google Play store experience, the switching off of the NetTV service – or could be something else entirely!
It is trying to get to here: https://www.bang-olufsen.com/privacy-policy (if I click the Privacy Policy option) which produces the error message ‘Error while loading page. Select Try Again to reload the page’.
I swear I followed the link last week and it went somewhere – it produces this for me today from a PC browser:
Our services aren’t available right now
We’re working to restore all services as soon as possible. Please check back soon.
20241125T092318Z-r1bdd9994987f2nwhC1LONnq1s00000005kg000000008rx7Maybe it was an issue last week – or possibly it is the code on this page that has been recently updated and the legacy products don’t like it. Maybe it’s offline whilst they fix it!
Might have been too quick off the mark… just hit refresh and it re-directs to: https://www.bang-olufsen.com/en/gb/legal/privacy-policy
9 December 2024 at 10:01 #61446vic_20
BRONZE MemberSo mine seems to have now cleared.. I have not heard from support so I don’t know if this is a fix or whether it eventually clears on its own.
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