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19 August 2023 at 08:26 #48319
I am finding the Theatre is very often unresponsive to the BR1 when switching TV for the fist time; one can see the on screeb display but attempts to change channel do not work properly until maybe threee minuts have elapsed.
It seems the software upgrage helped battery life ( as that was beung used up every 6 weeks) but at the expense of interaction with the Theatre
19 August 2023 at 10:17 #48320yes, has started to happen to my living room Theatre setup.
If the remote is idle for a while, it can take a minute or so for communication to return back to normal.
I’ve kind of given up logging issues with online support, as the service is frustrating and not good.
19 August 2023 at 20:52 #48321Please add some more details to the issue then we will take a look. So when the Theatre is on, but you have not used the remote for a while it becomes unresponsive on key presses? Is there an easy way to reproduce the problem?
BTW. Correct that v2.5 solved the battery draining problem.
thanks,
Morten, B&O
19 August 2023 at 21:47 #48322Hi there Morten, there is not much I can add but yes.
This issue, which some users had early on, seems to have returned somehow.
I have 2 rooms with Theatres, and both are doing it now.
I would tentatively suggest it happens more with PUC controlled sources, though I cant swear that it’s only those sources. But yes, at times if the BR1 is idle for a while, then the Theatre/BR1 are unresponsive to the next key press, and it can take a minute or two, and repeated key presses for communication to then re-establish itself. Once it does, everything is ok again.
And just to reiterate, its now happening on both of my Theatres, both on latest 2.5.5
20 August 2023 at 08:24 #48323Same here. Happens only when watching tv. Music through Beolabs 28 is no problem, only tv!
26 August 2023 at 17:43 #48324Was it possible to solve the problem?
28 August 2023 at 02:00 #48325Mine has lost the shortcut menu graphics and cant find in the list “Speaker” anymore and can’t find how to put it back. It also now has listing for lights, curtains which I can’t seem to remove. Any ideas?
Thanks
31 August 2023 at 02:05 #48326Weird, Last night for no reason the graphics and menu options all came back, must have been a gremlin in the remote! 🙂
31 August 2023 at 09:01 #48327Hello there
The issue is, when using BR1 to switch on the TV, the reponse to change channel is laggy, sometimes i have to wait 40 seconds or more before the TV with ‘catch up’ with the remote
I dont get this issue on any other sources
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