Reply To: b&o disaster

[355f]

Thank you Steve

I have been a B&O customer for many years buying the later products

RE: beolab 20
Participants: geoffmartin (Block), 355f

355f
2 mins ago
Dear geoff

 

Thank you for your kind response.

I purchased the Eclipse only 5 months ago from Bang and Olufsen in Cambridge.

When purchasing it i was informed the MK2 had been developed to accept future LG panels for some considerable time- in fact four months later the MK 3 comes out, so clearly that was not correct

I contacted  the CEO but never had a response!!

Since day one the eclipse would show a message indicated in the enclosed picture that HDMI2 had disconnected and almost immediately another banner stating it had reconnected ; unfortunately upon doing so one looses all sound and loss of control from remote and the app states the TV is offline.

The only way is to continue to remove the mains supply repeatedly until it operates again; increasingly now though all one gets is no picture or sound and a green flashing light on the front stand LED and a white flashing light at the back of the sound centre.

Most of the individuals i know who bought B&O in the past have deserted the brand; I however have stayed loyal to it but these issues are something i have never encountered in other products. I sold the Avant for this after having had three video boards replaced each time taking weeks and weeks to fix.