Issues with the Beosound 5 Encore

[Nordmann]

Hi everyone,

I received a Beosound 5 Encore and am having some trouble getting it to work. I hope you have any idea what might be wrong with the device.

1. In the main “Mode” menu, only Radio, A.Aux, and Settings are displayed—no N.Music, even when I plug in a USB drive.

2. Network settings: DHCP enabled / Network Connection: Yes / IP address is present

3. Roles: N.Music

4. Under Maintenance -> About -> Cryotec 1.0.0 – Software Update -> no new software

The Encore doesn’t detect a USB flash drive and apparently can’t connect to the Beomaster 5 (Service Settings – Music Storage).

When I select a radio station, the radio name flashes and no logos appear.

I’ve already performed a reboot and a factory reset, but unfortunately without success.

Is there a way to reinstall the software or get the system up and running some other way? I’d appreciate any advice.

Thank you

 

[Jan]

About the USB-drive. I’ve had some trouble with it and after using a 16 GB USB-drive Sandisk Cruser Blade it works.

Using  Kingston 64 GB USB ditn’t work. It wasn’t reading it. Even after a factory reset.

An other problem is. When you add new music to the USB-drive it will not recognise the new added music until I reset the Encore to factoryreset.

[Author]

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