Eclipse Stand not responding

[Robert]

Hi,

 

I have a Beovision Eclipse 1gen, and it have worked perfectly until two days ago. I turned the TV to my favourite position with the stand, and then the tv suddenly went black and turned on again.

After this, the stand has stopped working.

If I unplug the stand from the Soundcenter, it works one time, and then disappears from both the beoremote and inside the meny on the tv. I have also tried to reboot the tv and unplugged it for a while with no result.

 

Any idea what’s wrong? Can it be a new software that have made the stand gone wrong?

/Robert

 

[Multicare]

When the stand stops working, can you still see the stand listed on the menu? Settings -> Sound & BeoLink

Have a look at the system voltages, are there any showing red? Settings -> Sound & BeoLink -> Service -> voltages (I think thats where it is)

Location: Leeds, West Yorkshire, UK
Favourite Product: BeoGram 400x
Signature: Multicare Electronics - Authorised Bang & Olufsen repair.
My B&O Icons:

[Robert]

The stand is missing from the menu (setting -> Sound & Beolink)

I havent checked the voltages, will do that later today!

Thanks!

 

/Robert

 

[Robert]

Hi,

 

 

I checked the voltages yesterday, (Settings -> Sound & BeoLink -> Service -> voltages ), and it looked okay – no red numbers.

The stand is still missing from the Beoremote, the App and inside the menu (setting -> Sound & Beolink)

Tried to unplug the stand from the soundcenter one more time yesterday, and then it works for some time, but wont wake up after one hour or so…

 

/Robert

 

 

[Multicare]

Thanks

It is possible that the gearbox is failing, I would recommend sending the log files and reaching out to product support. They will look further into the log files and advise.

 

Location: Leeds, West Yorkshire, UK
Favourite Product: BeoGram 400x
Signature: Multicare Electronics - Authorised Bang & Olufsen repair.
My B&O Icons:

[Author]

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