Eclipse mk1 not updating

[Stan]

The B&O app says I have a software update available for my Eclipse mk1, but when I get to the upgrade screen, the “install now” button is greyed out and doesn’t respond to clicks.  I’ve tried resetting the app and resetting the TV (unplugged and replugged).  Tried with the TV on, tried with the TV off…

It’s claiming the new version is 5.3.51126

The current version is 4.1.47188

The TV reports “excellent” connectivity with the app.

Ideas?

[Rolf2]

My Eclipse 1st Gen updated automatically. The latest sw version is indeed what you see in your BV.

Have you set updates to auto or manually?

Kind regards,

Rolf

[jvezina]

There are two update menus, one for the screen and the other for the sound center. You have to go to the sound center menu (the bottom one) to get the update. The one for the screen shows the version as 3.60.60

Regards,

Jean

 

[jvezina]

One thing to add is that the Beoremote I software is also updated automatically  once the TV update is finished.

[Stan]

I am having no luck.

I have manual updates turned on, and the automatic/manual slider button is not displayed I assume because it’s ready to do the update.

I tried removing it from the app, and re-adding it.  This fixes most Balance problems.

I tried with an apple device, and it doesn’t even have a greyed out “install now” button.  It takes me to the software update screen and there’s nothing to do.

I’ve verified that I have the newest app software.

I tried rebooting the TV through the app.

I don’t want to factory reset because I don’t exactly remember all that was required to setup the PUC.

I don’t understand the above comment about there being two menus.  I always updated the screen through the TV and the sound center through the app.  When I open the Eclipse on the app, there’s a big box that says “New Software Available”.  I click the box, and it takes me to a screen that shows the new software version and has a link for previous releases and a non-working “install now” button.

[Stan]

Update:  I got the update going through the TV rather than the app.

Thanks jvezina, your note directed me in the correct direction.

[Author]

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