Beosound Moment

[Amigo799]

Hi friends. Question.

Just bought a Beosoumd Moment.

Connected it to my home network , updatted settings. Connected to my Deezer ( Premium ) and Tunein Radio accaunts. Tunein does not work on Moment at all , Deezer work only through Beoplay APP. Any advice ?

May be Moment can work only with Deezer Hi-Fi ?

Now I don’t see the mood wheel working , although the wheel itself is visible on the tablet.

Search also does not work, album covers are not visible. The tablet only displays the name of the tracks being played and the tracks in the play queue

[Hiort]

Beosound Moment is a discontinued product. B&O generally dropped TuneIn in favour of their B&O Radio service, so you will no longer get TuneIn through Moment.

For Deezer, I guess since B&O do not maintain the product any longer, any changes Deezer do in their API will cause problems in Moment. E.g cover art is no longer provided through Gracenote and also other metadata that used to be input to Moments “Mood wheel”.

I had Beosound Moment a few years from its launched and liked it. I was even in the audience when it was launched at CES in Las Vegas, almost exactly 9 years ago. Sad it sold badly, but I guess that way of consuming music only attracted “enthusiasts” and the initial software was crap (but later fixed)  🙂

(pic from B&O press presentation)

[Stephen]

Hiort wrote:

Connected it to my home network , updatted settings. Connected to my Deezer ( Premium ) and Tunein Radio accaunts. Tunein does not work on Moment at all , Deezer work only through Beoplay APP. Any advice ? May be Moment can work only with Deezer Hi-Fi ? Now I don’t see the mood wheel working , although the wheel itself is visible on the tablet. Search also does not work, album covers are not visible. The tablet only displays the name of the tracks being played and the tracks in the play queue

Hi, much the same here. I have had a Moment since about 2015. It looks great and kinda works well, albeit it took them years to get the B&O App functioning reasonably well (before they also screwed that up completely a few months ago).

But, over the years, I have had repeated problems with the Moment. I never saw the point of the Mood Wheel so never used it. Likewise, I don’t listen to radio so have no idea about Tunein; but I did read recently on the Discord Beotalk server that the Moment no longer supports Tunein.  When I first started using the Moment, the Deezer cover art was displayed on the Jukebox tablet … but this disappeared several years ago. More recently, the artist names also disappeared so that now, on the Jukebox, all that is shown is the song title and play queue.

I have had many discussions with B&O Support about this. Many! It seems that the Beosound Moment has significant issues with music file metadata. This must be specific to Deezer because my Jukebox displays artist and song names as well as cover art when I’m listening to music in my personal DLNA library.  After a great deal of to-ing and fro-ing with B&O Support, trying various potential solutions, they decided that my Moment is defective and should be repaired. Yeah, right!

I always liked the concept of the Beosound Moment. It looks great and, in principal, it should work – especially given the cost of B&O kit. But B&O discontinued it relatively early for reasons that are unclear to me and, frankly, I don’t believe they have any interest in supporting it anymore. As such, I think that the Moment will fall further and further behind other B&O products, software updates and other changes with streaming services and the B&O App and it will become increasingly dysfunctional. Given how much B&O charge for their stuff, I am very disappointed with the Beosound Moment. Time for something different.

Good luck with your Moment. I am curious why you got one now.

[Hiort]

Stephen wrote:

It seems that the Beosound Moment has significant issues with music file metadata. This must be specific to Deezer because my Jukebox displays artist and song names as well as cover art when I’m listening to music in my personal DLNA library. After a great deal of to-ing and fro-ing with B&O Support, trying various potential solutions, they decided that my Moment is defective and should be repaired. Yeah, right! I always liked the concept of the Beosound Moment. It looks great and, in principal, it should work – especially given the cost of B&O kit. But B&O discontinued it relatively early for reasons that are unclear to me and, frankly, I don’t believe they have any interest in supporting it anymore.

Im surprised that Support give you that response. Moment rely on metadata that it gets from e.g Deezer and Gracenote. I know that Gracenote provided coverart. The reason it works for the files you have in your DLNA library is probably that you have coverart embedded in those files. For all other metadata that Moment need for e.g Moodwheel and coverart it needs to get that from external sources. Those external sources (like Gracenote) provide that through their API and probably at a cost. Agree that given the cost of the product B&O should have maintained the interfaces to external parties, but clearly they have not. That support says your Moment need to be “repaired” is just stupid.

[Steph]

My Beomaster 5 is broken again. If i want to replace my Beosound 5 with a BS Moment, using only the NAS function and my personal music library, is this a good idea?

[Stephen]

Steph wrote:

My Beomaster 5 is broken again. If i want to replace my Beosound 5 with a BS Moment, using only the NAS function and my personal music library, is this a good idea?

My Beosound Moment works better with my DLNA music library (Twonky server) than it does with Deezer. I have read that, depending on the NAS used, some peoples’ Moment may have problems connecting with it. This happens only rarely with my system, and the cause is usually a temporary wifi or network glitch.

[Carolpa]

Stephen wrote:

Steph wrote:

My Beomaster 5 is broken again. If i want to replace my Beosound 5 with a BS Moment, using only the NAS function and my personal music library, is this a good idea?

My Beosound Moment works better with my DLNA music library (Twonky server) than it does with Deezer. I have read that, depending on the NAS used, some peoples’ Moment may have problems connecting with it. This happens only rarely with my system, and the cause is usually a temporary wifi or network glitch.

Same over here!
I use Minimserver for my DLNA music library.

And in contrary to a remark in one of the earlier post: TuneIn still works on my Moment (at least the broadcasts I use)

[Stephen]

Hiort wrote:

Im surprised that Support give you that response…   …That support says your Moment need to be “repaired” is just stupid.

Indeed, but that is what they told me. At first, I was told to check that the software was up-to-date but that has been set to automatic since I got the Moment. They then sent a software update to my Moment. However, it would not load despite several attempts and several factory resets. It would start downloading the updated software, then fail, retry and then start to reboot, at which point I’d get a triangle with an exclamation mark in it on an otherwise blank Jukebox screen. The Moment then became unresponsive and I had to reboot it. That got old after a few attempts. When I told B&O Support what happened, I was told that that the Moment is ‘defective’.

I‘m now in discussion with my local B&O dealer with a view to swapping the Moment for a Core and Halo, with a substantial discount. I’m visiting the store later in the week for a demo. We shall see…

[Hiort]

Indeed, but that is what they told me. At first, I was told to check that the software was up-to-date but that has been set to automatic since I got the Moment. They then sent a software update to my Moment. However, it would not load despite several attempts and several factory resets. It would start downloading the updated software, then fail, retry and then start to reboot, at which point I’d get a triangle with an exclamation mark in it on an otherwise blank Jukebox screen. The Moment then became unresponsive and I had to reboot it. That got old after a few attempts. When I told B&O Support what happened, I was told that that the Moment is ‘defective’. I‘m now in discussion with my local B&O dealer with a view to swapping the Moment for a Core and Halo, with a substantial discount. I’m visiting the store later in the week for a demo. We shall see…

Very nice if you can get such a deal. Let us know how it progress.

[trackbeo]

@Stephen, please be explicit about how “substantial” your discount ends up being.  Thanks!

@Steph, if DLNA (UPnP) playback is your principal use, could not a BeoSound 5 Encore “fill the bill”? I guess folks complain about very large libraries taking a long time to work thru, but at least the user interface will be as you have come to know & love (& spin).

[Author]

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