Beosound Balance help with preset buttons

[Kathy Bouras]

Hi – first off let me say I am a bit technologically challenged and I am hoping someone can help me.

The preset buttons on the top of my Beosound Balance are not working.  I used to be able to touch one and it would play a preset.  If I did a long touch it would ask me if I wanted to change the preset.

Now if I touch a button the little white dots that show the volume just blink and nothing happens.  The dots that blink are on the right side – there are like 4 of them and they just blink.

I’ve unplugged the unit twice but still having this issue.

Does anyone know what I can do to fix this?

Any direction you can give me is greatly appreciated.  Thank you.

[BeoKei]

If you go into the B&O App on your phone you can manually associate the Mybuttons (the buttons you referenced) with any B&O Radio station or Deezer/Tidal Playlist that you like. It seems as if they have lost/forgotten the presets that were assigned to it or you simply don’t have internet for them to playback the preset requested.

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