Beogram 7000 – poor service

[Michael]

Hi Beoworld’ers,

I am hoping to get a little advice on my Beogram 7000. I’ve had it for years and it stopped dropping the needle onto records correctly. It was time for a service.

I discovered a local hi-end stereo repair shop that I sent it to. I had radio silence for a month, I chased (parts and people off sick) fastward and they had it four months without an update, only excuses.

I sent them an email to collect it with a timeline and suddenly, it’s being worked and work was completed on my Beogram CD abd Beocord and the belts for the Beogram due the next day. This was all before a quote and way beyond their limit of £100 per a unit.

I took the hit to get it all back. Upon collection, they mentioned replacing some plastic parts with metal ones in the arm of my Beogram. I honestly didn’t think too much about it as I was on lunch and I just wanted out of there.

The next day I had time to unpack it and test it all. The Beocord seems fine but the Beogram CD is catching as the tray closes and won’t close. It won’t even get close with a CD in it. However, the Beogram return with strange behaviour which concerns me the most.

it sounds awful, so much static. And the arm did a whole record skating across a record in about 30 seconds. Regardless of have the platter installed or a record, as soon as you press play, it’s like the torque of the motor jerks the platter and the arm for a second (the arm bounces slight for a second).

I asked about them calibrating the arm and for this response:

“The part replaced a was part of the plastic moulding on the stylus heading tracking. The part we fitted was a plastic nut and bolt in the exact same position.

we adjusted the set down point to hit records on the run in. As per the B&O guide.

The stylus tracking weight for these 1gram (cartridge is 1.6g) it would have been adjusted to this. But should be checked after moving and transportation even with the transit screws fitted.”

My issue is I have a MMC4 and it should be set to 1.2g. When I got it home, it was set to 1.8g. I’ve got terrible audio, I almost can’t hear it, or the static is crazily bad, plus a skating issue.

I am not an expert, but I am not suspecting they have ruined my Beogram and the radio silence and excuses was because they broke it.

Could anybody confirm if replacing a plastic part in the stylus head with metal would cause issues? Also what would cause the arm to sway/bounce during spin up?

See the video but ignore the audio as that was my kid watching YouTube.

it honestly hurts as I love this stereo and I have been so angry this weekend, I could not reply to their messages.

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Location: UK

Favourite Product: Beosystem 7000

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