Beoconnect Core issues.

[Beofile7]

My Beoconnect Core continuously loses it’s connection and needs rebooting to regain it. Is anyone else experiencing this?

[Beofile7]

Again Beoconnect Core lost all connectivity and the only option is to reboot via power. Result?… Beolab 50 removed from the app! Many attempts to reconnect all resulted in failure. Yet the Connect Core can see them. The app refuses to.

[kuyttendaele]

How is the Core connected to your network? Network cable or Wifi?
If Wifi… on what channel, are there any other Wifi networks in the neighbourhood?

[Stephen]

Beofile7 wrote:

My Beoconnect Core continuously loses it’s connection and needs rebooting to regain it. Is anyone else experiencing this?

My core has done exactly the same thing since I bought it nine months ago. It crashes on a regular basis, at least once every week or two. It just stops and is unreachable for no apparent reason. If I disconnect it and then reconnect, it works again after it has rebooted. It is connected via a network cable. I contacted my local B&O dealer a few days ago. He said he’d look into it. This is clearly a known issue.

Location: Switzerland

[Yossi]

Mine have sometimes sizzling noises. It’s connected to BL50 as well.

Then I have to reboot.

Hope the 4.1.2 update will resolve those troubles …

 

Location: France ??

[MarioA]

I just came across this post, and while I don’t have a Beoconnect Core (I was considering buying one), I’m also dealing with issues with the app connecting to my Beolab 50s. Unfortunately, B&O customer service hasn’t been helpful at all. I’ve always suspected the app might be the cause of the connectivity problems. Have you been able to successfully connect to your speakers?

[NQVHNWI]

My observation is that the Mozart platform is becoming more stable in general. I would like to believe that a combination of PCB component firmware, the App and the Mozart platform as a whole were originally too focused and not enough code was written to stabilise everything – especially where multiple products are engaged and to do everything required of it within the B&O ecosystem. As the App team develop Mozart, I think they are building this all in now?

Further, I find when products go through multiple software and App updates together a lot of problems “just disappear”.

My recommendation is to report the error states in every occurrence. Send both product log and App log.

im 99% certain the Beta team will eventually get this data and look at it. You could even join the beta testing group – but I think the BC Core group is now closed-off?

[matador]

MarioA wrote:

(I was considering buying one)

Me too I was, that way breaking my rule that said “Never use something that rely on any online account and can’t be used by itself”.
Very close I was.

I’m back to my rule now – Thank you this thread!

And for anyone trying to justify the BeoBug, I’d like to add that B&O knows very well (at least since the Playmaker) software is a weekness and nevertheless, they’re still selling their connected products at an unbeliveable pricetag, with no other aftersale service than “your request has been approved and it will be processed as soon as we can. Thank you for your patience.”

Location: Paris France

[MarioA]

I provided customer service with a detailed explanation of the issue, and while they initially seemed interested, I was essentially dismissed without effort on their part. This experience feels deeply disrespectful. Given the high cost of these speakers, I expected much better treatment. If they don’t resolve this, I will never spend money on their products again.

[Beofile7]

After the last software upgrade to the Connect Core it has been much more stable with connection. Then, last week it happened again. So, better yes, but not perfect yet.

As for Beolab 50 issues…just don’t get me started.

The B&O app is a huge contibutor to all these issues. 2-3 years ago it was THE cause of so many of the BL50 issues I experienced yet my dealer and B&O insisted it was  all my internet connection. They were wrong, I was right! It too has improved but still not perfect. Make sure everything is running the latest software.

[Author]

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