Home Forums Product Discussion & Questions BeoCom Beocom 2 does not boot

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  • #49447
    maarts
    BRONZE Member

      Hi all,

      my Beocom 2 boots with following display messages:

      1. B&O
      2. No contact with base
      3. Off…

      It takes only 8-10 seconds. After that is the phone dead…

      I use a full charged new FDK (Sanyo) battery pack. If I disconnected the battery after the first boot, wait some seconds and connected again, it boots only with B&O screen and the phone is dead.

      Does anyone know these issue?

      Thanks,
      maarts

      #49448
      Rolf2
      GOLD Member
        • Germany

        I had this issue and it was cured by a new battery pack. However, if your battery pack is new, you could check these points out:

        • Check the connections between battery pack and phone
        • Check the connection between bottom of phone and charging base – I also experienced a fault here as one of the two pins in the charger had been somehow pushed into the base housing and made no longer contact with the phone
        • If you have different charging bases, try them all with this phone
        • Maybe the new battery pack is defective – you may try the battery pack of another BC 2 or a spare battery pack
        • If you leave the phone for a long(er) time on the base station, does anything change or happen?

        Kind regards,

        Rolf

        #49449
        maarts
        BRONZE Member

          Hi Rolf,

          thanks for your reply!

          I suspected the battery and therefore replaced it. The new battery was empty and by connecting it, I was able to measure the charging. So I can say that the charging circuit and charging the battery is working. I let the battery charge overnight, but the phone is dead. Only completely disconnecting it from the power (battery and charging station) and then connecting it to the battery again, can boot it as described above. The same happens with another battery.

          Are there any other tips?

          Thanks,
          maarts

           

          #49450
          Rolf2
          GOLD Member
            • Germany

            Hi Maarts,

            sorry to hear that. Most of the time a healthy battery will do the trick, but sometimes it´s some other defect. Apart from battery replacement, the BC 2 are non-repairable outside B&O to my knowledge. However, there is a Video, showing how to disassemble the phone (the link leads to part 1 of 4):

            https://youtu.be/SDuIgSN3lQ0

            It´s really long and I did´nt follow through yet. I have some defective and one dead BC 2´s and thought about trying to exchange the insides of a technically good one into a cosmetically better one (e. g. chrome handset ?).

            There is one other way and that is sending the phone via a dealer to B&O. They still have repair kits, exchanging the electronics, key pad and display, so that you will receive a technically brand new BC 2. The cost in Germany is € 350,- – € 400,-.

            Maybe someone else may have another alternative at hand.

            Kind regards,

            Rolf

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