Reply To: BEOSOUND MOMENT: RISK OF FIRE AND EXPLOSION

[Stephen]

I can empathise with your frustrations. I purchased a BeoSound Moment shortly after B&O introduced this device… what… ten years ago? It looked nice and, when it worked, it was great. I never saw the point of having the Jukebox and Soundheart as separate components and that wood effect side of the Jukebox seemed a pointless gimmick; it looked awful too.

But the Moment never really functioned well or consistently in all the years I owned it. It crashed or locked on a regular basis for no apparent reason. The Moment and the B&O app had problems communicating with each other (don’t get me started about the App!). B&O Support were, to all intents and purposes, useless when I asked for help. I considered the Moment a monumental waste of money. A disgrace given how much B&O kit costs. And then, they discontinued it shortly after introducing it. WTF was B&O thinking?

It got so bad that my local dealer eventually offered me a good trade-in deal: I got a Core and a Halo for next to nothing in exchange for my troublesome Moment. Oh, and it did have what might have been a small ‘smudge’ in the middle of the Jukebox screen. I just assumed that the adhesive holding the glass in place had deteriorated. I have no idea if the battery was at fault.

I can’t say that I’m much impressed with the Core or Halo either. The former crashes faithfully every two weeks or so and has to be rebooted. The Halo is, in my opinion, a fancy, overpriced volume control. I rarely even remember that it’s there.

Thank goodness for my trusty old BeoSound 9000 CD player. I’ve had it for 25 years and it has never let me down. It’s on its third CD motor but that’s OK. It has seen very heavy use and moving parts wear.

Location: Switzerland