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Sadly it is the case that “they lost their way” some time back re the app. As I don’t use any of the music streaming services, any functionalities as updated and possibly worsened in their constant attempts to update their app pass me by…but the loss of use of sound from app does affect me and for that I’m very unhappy indeed. Surely they could hire some more proficient engineers given the price they charge for products and where they position themselves? As I’ve said before I can’t see me replacing my much loved and trusty BV 11 with anything from their portfolio, as the problems raised here and on other forums would suggest that I’m entering a minefield of problems which I simply can’t be doing with. Technology done less than superlatively negates the supposed advances that it should provide.