I received the exact same reply just now. :-(

Quality answer

I think I have bought ALBA at Argos not B&O product

Really poor customer service ...

So they pushing us too buy Moment ...

Hi,

you might want to have a look at this thread: /forum/imported-unmapped/spotify-connect-player-for-bs5#post-2258794
It's not an official solution but much better than the build-in spotify function...

BR,
BeoMotion. 

I have asked Beocare but they simply don't care :)

Hi

My experience with 'beocare' is that intact they are usually prompt and helpful. A recent example is updating deadlines for internet radio on the beosound 5. I've dealt with Ina Bang Andersen on a number of occasions and found her to be very helpful.

The latest issue with Spotify I agree is frustrating. It is more frustrating when actually this was a known problem ( I believe) going back several months. Spotify flagged last year they would no longer be supporting Windows XP and a solution should have commenced then.

My local show room suggested I consider a 'moment'- they did so politely.  They also offered to follow up with Denmark to check on what was being done to resolve the Spotify issue. Unless the moment has lossless via Deezer/ Spotify I'm not sure why I'd bother! I think the Beosound 5 (when working properly) is a nicer and better looking product.

I shall check in with Ina again in the coming week to see where things are up to. I'll let people know.

I dont believe after just a few months of the product no longer being sold they wouldn't have a solution in mind??

If anyone has any information, please share.

Regards

David

Spotify is working again !!!

Thank you B&O 🙂

Top track and top album still not working but don't matter ..

Ok. The search function is working again thank goodness. Also new releases.

😃

Hi,

Spotify is now working 100%. 

Thanks B&O👍😀

Best Regards

Martin

Sweden

Martin wrote:

Hi,

Spotify is now working 100%. 

 

Thanks B&O👍😀

 

Best Regards

Martin

Sweden

 

Yes it is! Top albums and tracks are back. 😃😃😃

Good news! Haven't had the opportunity to check but I assume mine wil be fine again as well.