Same here :-(

Same here😡. 

We should complain to B&O about this!!!!!!

We need a software upgrade maybe!

Hello

Same here also. Ive emailed BeoCare and advised. When I receive an answer I'll let everyone know.

Regards

David

Since this morning I am also not able to search spotify (takes long time to search and eventually 'not found shows') and the 'new releases' do not show anymore while that still worken the last days. Tried resets, account deletion kn the bs5 and adding it again with no help. 

I also put in a ticket with this info to beocare. If I get an anwser I will let you guys knownas well.

Justin

Same issues.  Top albums data hadn't changed for ages prior to disappearing.   This product has only recently been discontinued and it really does need support for a few years yet. 

Two years ago the Spotify source seemed to be a unique selling point for the BeoVision TV's. At least it was for me. Currently I am facing the same issues with Spotify. The App is very much outdated and is only functioning partly. I have now cancelled my Spotify subscription and moved over to Apple Music completely. With the built-in Apple TV 4 I have now access to all my own music (via iCloud Music synced to the cloud) and the music available on Apple Music, via one integrated interface. A much better alternative in my opinion. Also solves the issue the HomeMedia player cannot decode Apple Lossless. It is a pity the whole BS4 SmartTV platform seems abandoned by B&O in such a relatively short time frame.

By the way, tried a recovery due to some other issues but that dod not solve the spotify issue

Hi All

I have this evening heard from BeoCare in Denmark, the response was:

 

Hi,

This is my answer from Beocare that I got today:

I will go further with B&O IF they dont fix this issue. I think it is very bad for B&O if they dont solve this problem. It is just 7-8 month ago since the Beosound 5 was discontinued.

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Hi Martin,

Thank you for contacting us again. I am sorry for the late reply.

The technical team is currently looking into this issue, and as soon as I have more information, I will make sure to let you know.

Please allow me to apologise for any inconvenience this may cause.

Kind regards,
Ina Bang Andersen (Ms) | Customer Service