I have no personal experience of any of the vendors you mention other than knowledge of many others experiences - all are perfectly respectable and I doubt you will be disappointed with any of the re-sellers you mention.

I'm sorry you feel you've had a bad experience.

So didn't you buy from Lifestyle-AV then,they responded quickly?  I have dealt with all companies with no problems at all, seems a shame you couldn't pick up the phone if your email went unanswered - I know More Than AV have moved recently and have nearly finished setting up unique demo facilities..... am not sure your EBAY seller delivers and offers warranty as well as a range of mounting/connectivity options and advice or hundreds of B&O products but point made. 

Hi Vikinguk

Having seen your post here, I've just found your question in the messages box on ebay.

We tend to monitor the ebay emails, but didnt get one for your question. Not sure why.

The bv1 didnt have a motor in it and is now sold. Our phone number is listed on the me page should you like to enquire on any other items in future.

Many Thanks

Brett

All I can say is that you will not regret buying from LifeStyle !

I have really good experience with them! I bought BC1 from LifeStyle, and I was more than satisfied! Service is good, BC1 came very well packed in original packaging. Lee, Matt, Gerrath answer all my question same day ! They are really nice and polite !

You got me bang to rights guv'. It was me that done it, or didn't in this case!

I can only apologise and explain the circumstances.

As you probably know, if you ask a question on eBay, a copy of that question is sent to the eBay account holders designated email account. I monitor the Beo4life email account during the day and questions should be answered within a couple of hours. This happens in 99.999% of cases BUT the procedure has been known to fail and no email copy is received.

It happens maybe 3 or 4 times a year and we get literally thousands of questions. There must be a set of circumstances where this happens but I cannot explain.

Brett and I have had a "discussion" this morning and we will try to ensure that it does not happen again.

Thanks for the responses above!

In answer to the comment re Lifestyle, an item of furniture they had listed wasn't the model I wanted (plus a BV1). Had it been what I was after they might have offered a deal for the joint purchase.Price also comes into any discussion!

There are perfectly good and innocent reasons for messages being missed as decribed here.  There is also the risk that a junk mail filter dumps a response. However, as a prospective purchaser, a lack of response just makes you wonder whether there is some info being held back so that the buyer (or eBay bidder) finishes up taking a chance. 

Question for all sellers: as  B&O TVs have a permanent record of the hours of use in their software, why not put it into the ads as a matter of routine?

Vikinguk

Thanks to Beo4life Graham annd Brett for picking this up and responding via eBay (whose email transfer service failed.) (And for offering hours of use info if reqired on future prospective purchases.)

Vikinguk

Hi Vikinguk,

It seems to me that you have missed a key preowned uk online dealer,

email will always be slower than a telephone call as they personally deliver all over the country as well as offer a showroom for demonstration, with an office and mobile phone numbers available from 9am till 11pm 7 days a week, your sure of a quick response.

OK. I have to say that Iconic do have a good website and that I was on the point of contacting them ...... when that private sale came along.

I am impressed by the fact that so many dealers (Official and Pre Owned) take notice of the Beoworld forums (in this thread and others)!

Vikinguk