I have the same problem. It keeps crashing and the app is unusable!

i have fed back to B&O via multiple channels but no response.

sigh...

Users shouldn't have to roll the dice each time B&O pushes out on update. This is truly user hostile behavior, however unintentional - B&O please TEST your application functionality more thoroughly!!!!

If you want to keep people buying B&O, or attract new users, your software can't be amateur hour.

I've figured out a way to revert to an older version of the App, but that requires that you've saved older versions of the B&O App somewhere on your computers (I'm using a Mac, so this may be slightly different on Windows).

Note: Since B&O unilaterally removed BeoMusic upon release of the B&O App well before it was mature, I took it upon myself to begin to save each version of B&O Apps upon updates to my local HDD, that's why I have an older version if you were wondering. Okay, the instructions:

1. First make sure you have an older version of the B&O App stored locally on your computer. I had 1.1.5 which worked fine.
2. Delete the B&O App from your phone
3. Connect your phone to your computer
4. Open iTunes
5. In the sidebar under "Devices" you should see your phone; drag and drop the older version of the B&O App over the name of your phone as though you were adding it to your phone's library, you should see a blue highlight appear as normal. Once this completes, you should have the older version of the app on your phone.

I've shut off auto update apps on my iPhone to prevent B&O from sabotaging my Essence's usability. 

Unfortunately, I can't post the older versions of the B&O apps I've saved because they were purchased using my AppleID, so they won't work without authentication on your devices.

Good Luck!

Same here, IOS 11. App is useless now

Sal wrote:

Users shouldn't have to roll the dice each time B&O pushes out on update. This is truly user hostile behavior, however unintentional - B&O please TEST your application functionality more thoroughly!!!!

If you want to keep people buying B&O, or attract new users, your software can't be amateur hour.

I couldn't agree more. B&O's weakest area now is with its software development. If they can't get the software right in a timely manner, it's time for new talent.

it´s now like the discontinued supported beolink app - it´s crashing! - come on b&o!

Hi

I have exactly the same issue since the app was updated yesterday!

So frustrating... onto my second moment in a few months and this one isn't working properly either!!!!!

I'm really regretting having bought  the moment and using the APP!

Regards

David

David Coyne wrote:

Hi

 

I have exactly the same issue since the app was updated yesterday!

 

So frustrating... onto my second moment in a few months and this one isn't working properly either!!!!!

 

I'm really regretting having bought  the moment and using the APP!

 

Regards

David

Maybe not for this thread but what problem do you have with the Moment?

Issues with the Moment include constantly cutting in and out, stopping (even though my WIFI was installed by a Bang and Olufsen recommended specialist at great cost and can be picked up several houses away!).. 

Every few days I have to reset the tablet and or sound heart.

I also have incorrect artwork for a number of albums.. as well as album artwork changing from one day to the next!

Its infuriating!