Latest B&O App Update and Strange Moment behaviour

11 replies
DC
Offline
david coyne (archived2)
Bronze
Posted March 30, 2018 at 00:53 GMT
#2105090

Happy Easter

This morning I downloaded the latest update of the B&O App. The update that was supposed to fix the 'no product' message appearing and rendering the app useless. Instead of fixing the issue (which previously I had only had once) my app is now completely unusable. I have deleted the app several times, reinstalled and I keep getting a no product message.

To add to this issue I have not been able to play one of my favourite tunein stations for days (ABC Jazz Australia). I have been able to airplay the station so the station itself is working. This morning to my pleasant surprise i could play the station again  via the app (before the no product issue). The station will not play via the moment however, yet other stations all play via the moment.

Im really getting frustrated with the constant software issues that render my products almost useless or frustratingly having to reset everything before I wish to use them.

Any suggestions? Maybe a SONOS is actually the best solution and I give up on Bang & Olufsen. SONOS is not as pretty but it works!!!

Regards

David

PE
Offline
petermc
GoldFounder
Posted March 30, 2018 at 02:00 GMT
#2105091
Have the same problem too.

A lot of my favourite radio stations will not play on the Essence however if I switch over to the TuneIn app the stations all stream no problems.

Why is it so hard?

Peter
L(
Offline
lylebclarke (archived2)
Bronze
Posted March 30, 2018 at 07:26 GMT
#2105092

Some stations are changing a small but important thing on the back-end which led to you being able to select them but then they would never start playing. The fix has come to the app already, which is why it suddenly started working.

petermc, what stations are you having trouble with, can you list some examples? Also, are you on Essence mk1 or mk2?

N(
Offline
ngnear (archived2)
Bronze
Posted March 30, 2018 at 09:05 GMT
#2105093
I was using the latest Beta version 1.7.0 12579 which had the „no products“ issue.

My wife told me a new release version (1.7.1) was showing up in the AppStore. According to the notes this solves the no products issue.

I deleted the Beta and upgraded.

Still the same problem sporadically, „no products“ but I can start the radio and music.

I have reinstalled a couple of times but still unstable.🙁

Why has the release version leapfrogged the Beta?

When can we expect a stable version?

Tim

L(
Offline
lylebclarke (archived2)
Bronze
Posted March 30, 2018 at 09:36 GMT
#2105094

Yes, it is frustrating, especially when sporadic. However please keep submitting your valuable logs via the app so MrAndersen & the App team have the data they need to solve all cases.

Millemis
Offline
Millemis
Bronze
Posted March 30, 2018 at 11:43 GMT
#2105095

In my case the new version of the app did NOT help ;-(

MM

Location: Flensborg————Danmark

mbolo01
Offline
mbolo01
Bronze
Posted March 30, 2018 at 11:54 GMT
#2105096

Millemissen wrote:

In my case the new version of the app did NOT help ;-(

MM

So far, no more "no product" message on my side

Location: Brittany - France

My B&O Icons:

Beoremote-Beo4.png Beoremote-Beo4.png
Beotime.png Beotime.png
Beosound-Moment.png Beosound-Moment.png
Beoplay-P6.png Beoplay-P6.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-H3.png Beoplay-H3.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A6.png Beoplay-A6.png
Beoplay-A1.png Beoplay-A1.png
Beomaster.png Beomaster.png
Beolab-18.png Beolab-18.png
Beogram-400x.png Beogram-400x.png
P(
Offline
poodleboy (archived2)
Bronze
Posted March 30, 2018 at 12:14 GMT
#2105097

whack-a-mole in Dansk. mine works again.

mbolo01 wrote:

Millemissen wrote:

In my case the new version of the app did NOT help ;-(

MM

So far, no more "no product" message on my side

 

 

 

Millemis
Offline
Millemis
Bronze
Posted March 30, 2018 at 13:28 GMT
#2105098

poodleboy wrote:

So far, no more "no product" message on my side

 

Lucky you ;-)

MM

 

Location: Flensborg————Danmark

EL
Offline
elephant
BronzeFounder
Posted April 3, 2018 at 21:09 GMT
#2105099
Lyle Clarke wrote:

Yes, it is frustrating, especially when sporadic. However please keep submitting your valuable logs via the app so MrAndersen & the App team have the data they need to solve all cases.

I had the “no product” re-appear over the Easter weekend with seemingly no Deezer access via Music however I was able to click a Favourite Track that started several hours of playing but I could not see what was coming up nor adjust the audio.

Now the “no product ghost has disappeared.
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