It seems that they have to do some overtime work correcting this sw in the next few days - glad I did not update my Essence yet 😉

MM

Just an update for everyone...this is still not fixed so I have been in contact with beoplay/beocare. Unhelpful as always, refusing to acknowledge that it is an issue with the lastest software and telling me it is a BeoSystem problem. As a last resort I asked if I could have the software in my A9 A6, M5 rolled back for the Christmas break but they said this was not possible...so annoyed!!!

Hi Yendys

At least you received a reply, some two months on after sending an email to BeoCare, positing on their facebook page and sending a message via messenger, I've received no reply at all.

What used to be a premium brand now rather behaves like a secretive government agency providing no responses and admitting no liability. If you don't respond the problem doesn't exist.

As more time goes by I become more and more infuriated with the lack of care and responsibility. 

I know there are software problems, they just have to say so! Clearly the strategy of bringing software back in house has had limited success. Clearly the multi room functionality seems to only work now if you have a couple of products all of the same generation. If you start combining more than a couple of products the system and software seems unable to manage. The whole point of staying with the brand was seamless integration, not weekends of endless resetting of products, deleting of products, developing 'work arounds' , all to be able to listen to an album!!

I've recently given away my Beosound 5 with a 1TB and CD ripper because it was unsellable. I took my Moment back due to software problems, now the TV that is still under warranty isn't working properly. AS the TV still functions as a 'TV' though there is 'no problem' as far as B&O are concerned. If I had a more up to date TV they say it would be all ok! Seriously I'm going to spend 15k on a TV when my old one is still under warranty?!

Happy New Year!

David

w5bno123 wrote:

There is a service solution for audio systems available now, request it via your dealer. Expect the general release to rollout first few weeks of January.

David,

Try hard wiring the core & Avant rather than wireless. I have been having major drop out issues with my BV11-55 when joining it to multiroom music. It would play ok for 30 min or so when joined to ONE other product before drop outs began - and if I attempted to join any more products it would drop out instantly.

Yesterday I plugged in the BV11 with an Ethernet cable and it does seem to have resolved the constant intermittent drop outs. Additionally I can now join further products to the network :-)

Furthermore, I have a Core, also hardwired, running a BL11 & BL8000s in my dining room and it never plays up or drops out.

I have found great success with hard wiring , but that may not be that easy for all people 

Too bad that hard wiring won't be a fix for the M3